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CARACTÉRISTIQUES PRINCIPALES DU TABLEAU DE BORD
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SOLUTION DE STOCKAGE PARTAGÉ ET CLOUD PERSONNEL WD MY CLOUD EX4
MANUEL D'UTILISATION
Obtenir une assistance client
Pour ouvrir la page Assistance :
1. Cliquez sur l'icône de Aide qui est présent sur toute page pour afficher le menu Aide.
2. Cliquez sur Assistance pour afficher la page suivante :
Si un problème apparaît sur l'appareil WD My Cloud EX4, l'assistance technique de WD
nécessitera des informations sur le WD My Cloud EX4 pour faire le dépannage et déterminer
la meilleure solution. Il existe deux façons d'obtenir des informations sur votre appareil et de
demander de l'assistance :
Lancer un rapport système et l'envoyer à WD automatiquement,
Créer manuellement un rapport système et l'envoyer à WD.
Demande d'assistance automatique
Dans la section Demander une assistance client automatisée :
1. Cliquez sur le lien Politique de confidentialité pour lire la politique de confidentialité de WD.
2. cochez la case Attacher un rapport de diagnostic pour mon appareil et
demander de l'assistance.
3. Cliquez sur le bouton Demander de l'assistance.
Création et enregistrement d'un rapport système
Dans la section Créer et enregistrer un rapport système :
1. Cliquez sur Créer et enregistrer. Ceci enregistre le fichier sur l'ordinateur.
2. Si vous le souhaitez, envoyez le rapport l'Assistance technique de WD.
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Others manual(s) of Western Digital My Cloud EX4

Western Digital My Cloud EX4 User Manual - English - 170 pages

Western Digital My Cloud EX4 User Manual - German - 179 pages

Western Digital My Cloud EX4 User Manual - Dutch - 175 pages


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