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IPCAM User Manual
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4.1.7 Why pop-up the prompt”Fail to connect to the device…”?
This prompt only appeared in the case of using multiple cameras.
Enter the Multi-Device Settings page(login as administrator) to check the Device setting
is correct or not.
When one of the multiple cameras disconnected,
the color changed to yellow and
pop-up the prompt “Fail to connect to the device…”.
Figure 4.2
4.1.8 Can’t access the ipcamera in the internet?
There are some reasons:
1 ActiveX controller is not installed correctly(see more details:4.1.4).
2 The port ipcamera used is blocked by Firewall or Anti-virus software.Please change a
port number and try again.
3 Port mapping is not success.You can do port mapping by two ways:
Enter setting page of the router which ipcamera connect with to enable UPNP
function.Enter ipcamera “Upnp Settings” to enable UPNP and make sure the state is
“Upnp success”.
If your router has the Virtual Map function.Enter router setting page,add ipcamera’s
IP and port to the Virtual map list.
4.1.9 Problems of using the firefox browser
I use the firefox explorer to login my device, but the monitoring pages didn’t display
normally?
Taking into account security issues, the firefox explorer doesn’t support ActiveX controls,
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