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Wacom Cintiq 20WSX - DTZ-2000W Manual

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Troubleshooting
Page 50
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Delete the pen tablet preferences as follows:
Windows: Click the START icon and select ALL PROGRAMS.
Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY.
In the dialog box that appears, click on the REMOVE MY PREFERENCE
FILE button to delete the preferences for the current user. To delete
preferences for multiple users on Windows Vista or XP systems, click
on the REMOVE ALL PREFERENCE FILES button. Note that
administrator rights are required to delete preferences for all users.
Relaunch any currently open tablet-aware applications that you may
be running.
Macintosh: For a single user, delete the tablet preferences by first
choosing your HOME folder from the GO menu. Then open your home
LIBRARY folder. Within your home LIBRARY folder, open the
PREFERENCES folder and delete the COM.WACOM.TABLETPREFERENCES
file. Log out, then log back in. When the tablet driver loads, it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main APPLICATIONS folder. Then open the TABLET folder and run the
REMOVETABLET utility. When the utility starts, click on the REMOVE
ALL PREFERENCE FILES button. Log out, then log back in. When the
tablet driver loads, it will create new preferences files with the factory
defaults.
Recalibrate the tablet.
Note: Do not manually remove the WACOM TABLET.PREFPANE file
from the main LIBRARY PREFERENCEPANES folder. This file is only
to be removed when uninstalling the tablet software driver, and
then only when using the REMOVETABLET utility
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
The tablet portion of Cintiq emits electromagnetic waves at a certain
frequency. If another tablet is too closely placed to Cintiq it may
interfere with screen cursor positioning. If this occurs, move the
tablet further away from Cintiq.
Cintiq has stopped working.
The pen no longer turns the
status LED blue, or the
status LED is always blue.
The tablet portion of Cintiq may need to be recalibrated to regain
normal function. Do not uninstall the driver or delete the tablet
preferences. Contact the Wacom support staff for the area where
your product was purchased. See the Wacom tablet Read Me file,
located on your computer or on the Wacom Pen Tablet Driver CD, for
contact information.
Cintiq20WSX_Manual.fm Page 50 Monday, January 15, 2007 9:23 AM
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