596634
57
Zoom out
Zoom in
Previous page
1/71
Next page
Contents Index
Contents
Index
57
57
SUPPORT OPTIONS
If you have a problem with your Cintiq and cannot find the answer in this manual, you may find updated
information about your problem in the Notes linked to the driver download screen. You can also check the
product FAQs (Frequently Asked Questions
).
A problem may also be solved by downloading a new driver when one is available. See Obtaining software
updates.
Check the Support options on the Wacom website for your region. You may find answers to your questions
without having to make a phone call.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.
When you call, you should have the following information available:
This manual.
Serial number. (See the label on the back of the Cintiq.)
Driver version number. (Click on the Wacom Control Panel A
BOUT button.)
Peripheral devices attached to your Cintiq (if any).
The software application and version you were using when the problem occurred.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
You can also contact the Support Center by visiting the Wacom website for your region and completing an
Email Inquiry form.
OBTAINING SOFTWARE UPDATES
Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between the Cintiq and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Internet.
In the Wacom Desktop Center, click on W
ACOM SOFTWARE UPDATE to check for updated drivers. You can
also visit the Wacom website at www.wacom.com for support and other product drivers or software
updates.
57


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Wacom CintiQ - Companion at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Wacom CintiQ - Companion in the language / languages: English as an attachment in your email.

The manual is 2,93 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info