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TROUBLESHOOTING TABLES
If you encounter problems with your Bamboo pen or tablet, refer to the following tables. Your problem may
be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest
information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the
links to the FAQs.
Gener
al problems
Windows-specific problems
Macintosh-specific problems
GENERAL PROBLEMS
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub device. If not
available you will need to add a USB hub or USB card.
The tablet ExpressKeys do not
illuminate.
Verify that your tablet’s USB cable is properly connected to the tablet
and to an active USB port. If you are connecting to a USB hub device,
make sure the hub is connected to an active USB port and that the hub
is active.
When using the pen to operate
the Touch Ring, the Touch
Ring does not work well.
The Touch Ring is designed to be used with your finger or similar
shaped object, and does not work well with the pen tip due to its small
contact area.
The pen works only in M
OUSE
M
ODE, and does not ink or
sketch with pressure
sensitivity.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Insert the Bamboo Pen Tablet Driver CD into your computer and install
the driver software for the tablet.
The pen does not ink or sketch
with pressure sensitivity.
Some applications require that you turn on the pressure capabilities
within the application or the selected tool before the pen will respond as
a pressure-sensitive tool.
Clicking is difficult. Try using a lighter T
IP FEEL (see adjusting tip feel and double-click).
Select the CLICK SOUND option (the check box should be checked) so
that you can hear when the pen registers a mouse click. Your computer
speakers must be turned on and the volume audible before you can
hear C
LICK SOUND.
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