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VTech VM991 Manual

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• Depending on surroundings and obstructing
factors, such as the effect distance and internal
walls have on signal strength, you may experience
reduced Wi-Fi signal. To improve the Wi-Fi signal
strength, adjust the distance or direction of your
parent unit. Check with your parent unit again.
5. Connect the power adapter to the camera
unit and a power supply not controlled by a
wall switch.
3. Align the holes on the wall mount bracket
with the screws on the wall or on the ceiling.
Tighten the screws in the holes.
4. Place the camera unit on the wall mount
bracket, and then slide it forward until it locks
into place.
-OR-
Before use
• This HD video monitor is intended as an aid. It is
not a substitute for proper adult supervision, and
should not be used as such.
Testing the sound level of the HD
video monitor
• For hearing protection, make sure the
parent unit is more than 1 meter (3 feet)
away from the camera unit. If you hear
any high-pitched noise from the parent
unit when the Play sound or Two-way talk
function of the camera unit is enabled,
move the parent unit further until the noise
stops. You can also press -/VOL on the parent unit
to lower or mute the noise.
• Increase the parent unit speaker volume if you
cannot hear the sounds transmitted from the
camera unit when the Play sound function is
enabled.
Positioning the HD video monitor
• Keep the camera unit out of the reach of your baby.
Never place or mount the camera unit inside the
baby’s crib or playpen.
1. Place the camera unit more than 1 meter
(3 feet) away from your baby.
General product care
To keep this product working well and looking
good, follow these guidelines:
• Avoid putting it near heating appliances and
devices that generate electrical noise (for
example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or
moisture.
• Avoid dropping the product or treating it
roughly.
• Clean with a soft cloth.
• DO NOT immerse the camera unit in water
and do not clean it under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and camera unit are
dry before you connect them to the mains
again.
Storage
When you are not going to use the HD video
monitor for some time, store the parent unit, the
camera unit, and the adapters in a cool and dry
place.
Technical specifications
Frequency Camera unit: 2412 - 2462 MHz
Channels 11
LCD 5’’ Color LCD
(IPS 480x854 pixels)
Nominal
effective
range
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
Power
requirement
1. Parent unit power adapter:
Output: 5V DC 1.2A
2. Parent unit: 3.7V Li-polymer
battery is built-in.
Camera unit power adapter:
Output: 5V DC 1500mA
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to
the holder of a valid proof of purchase (“Consumer” or
“you”) that the Product and all accessories provided in
the sales package (“Product”) are free from defects in
material and workmanship, pursuant to the following
terms and conditions, when installed and used
normally and in accordance with the Product operating
instructions. This limited warranty extends only to the
Consumer for Products purchased and used in the
United States of America and Canada.
What will VTech do if the Product is not free from
defects in materials and workmanship during the
limited warranty period (“Materially Defective
Product”)?
During the limited warranty period, VTech’s authorized
service representative will repair or replace at VTech’s
option, without charge, a Materially Defective
Product. If we repair the Product, we may use new
or refurbished replacement parts. If we choose to
replace the Product, we may replace it with a new or
refurbished Product of the same or similar design. We
will retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s
option, is your exclusive remedy. VTech will return the
repaired or replacement Products to you in working
condition. You should expect the repair or replacement
to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends
for ONE (1) YEAR from the date of purchase. If VTech
repairs or replaces a Materially Defective Product under
the terms of this limited warranty, this limited warranty
also applies to the repaired or replacement Product for
a period of either (a) 90 days from the date the repaired
or replacement Product is shipped to you or (b) the time
remaining on the original one-year warranty; whichever
is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse,
accident, shipping or other physical damage,
improper installation, abnormal operation or
handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair,
alteration or modification by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced
is caused by signal conditions, network reliability, or
cable or antenna systems; or
4. Product to the extent that the problem is caused by
use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product
serial number plates or electronic serial numbers
have been removed, altered or rendered illegible;
or
6. Product purchased, used, serviced, or shipped for
repair from outside the United States of America
or Canada, or used for commercial or institutional
purposes (including but not limited to Products
used for rental purposes); or
7. Product returned without a valid proof of purchase
(see item 2 on the next column); or
8. Charges for installation or set up, adjustment of
customer controls, and installation or repair of
systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit our
website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH). In Canada, go to
www.vtechcanada.com or call 1-888-211-2005.
NOTE: Before calling for service, please review the
user’s manual - a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume the
risk of loss or damage during transit and transportation
and are responsible for delivery or handling charges
incurred in the transport of the Product(s) to the
service location. VTech will return repaired or replaced
Product under this limited warranty. Transportation,
delivery or handling charges are prepaid. VTech
assumes no risk for damage or loss of the Product
in transit. If the Product failure is not covered by this
limited warranty, or proof of purchase does not meet
the terms of this limited warranty, VTech will notify you
and will request that you authorize the cost of repair
prior to any further repair activity. You must pay for
the cost of repair and return shipping costs for the
repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get
warranty service?
1. Return the entire original package and contents
including the Product to the VTech service location
along with a description of the malfunction or
difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product model)
and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing
address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement
between you and VTech. It supersedes all other
written or oral communications related to this Product.
VTech provides no other warranties for this Product.
The warranty exclusively describes all of VTech’s
responsibilities regarding the Product. There are no
other express warranties. No one is authorized to make
modifications to this limited warranty and you should
not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific
legal rights, and you may also have other rights, which vary
from state to state or province to province.
Limitations: Implied warranties, including those of
fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary use)
are limited to one year from the date of purchase. Some
states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may
not apply to you. In no event shall VTech be liable for
2. Adjust the angle of the camera to aim at your
baby. Refer to the online app manual on how
to use the Pan/tilt and Zoom functions of the
camera.
• Increase the parent unit speaker volume if you
cannot hear the sounds transmitted from the
camera unit when the Play sound function is
enabled.
3. To avoid causing high-pitched screeching
noise from your HD video monitor when the
Play sound or Two-way talk function of the
camera unit is enabled:
• Make sure your camera unit and parent unit
are more than 1 meter (3 feet) apart; OR
• Turn down the volume of your parent unit.
Pair new camera unit
You can add or replace any camera units to your
HD video monitor system.
The HD video monitoring family includes VM981
and VM991. Their respective camera units are
VM980 and VM990, which can be purchased
separately. They can be cross-paired within the
family, for example, you can have a combination
of VM991 and VM980. You can pair a maximum
of 4 camera units to your parent unit.
For more details, refer to the user’s manual of
your new camera unit (VM980 or VM990). You
Mount the camera unit (optional)
• The types of screws and anchors you need depend
on the composition of the wall. You may need to
purchase the screws and anchors separately to
mount your camera units.
1. Place the wall mount bracket on a wall or on
the ceiling, and then use a pencil to mark two
holes in parallel.
2. Remove the wall mount bracket and then drill
two holes in the wall or on the ceiling (7/32”
drill bit).
• If you drill the holes into an object other than a
stud, insert the wall anchors into the holes and
tap gently on the ends with a hammer until the
wall anchors are flush with the wall.
Set up the HD video monitor
After you have connected the parent unit and
the camera unit, refer to the Quick start guide
included in your package to set up your HD
video monitor system.
HD video monitor setup:
• Set up Wi-Fi connection
• Add camera
micro SD
micro SD
Insert micro SD card into the parent unit
(recommended)
You can insert a micro SD card (purchased
separately) into the parent unit for storing the
snapshots taken and videos recorded manually
with your camera unit.
• To get the snapshots and videos stored in the micro
SD card, you need to remove the SD card from your
parent unit, and then insert it into another device,
such as a smartphone, tablet or card reader and
copy the snapshots and videos.
Connect to audio output device
(optional)
The camera unit has a built-in speaker. You can
also connect an external self-powered speaker
to your camera unit for extra sound quality.
AUDIO IN
LR
Test the location for the camera
unit
Before you install your camera unit, you need
to test which of your selected monitoring areas
within the house have good Wi-Fi signal strength.
After you have connected your parent unit to a
Wi-Fi network, you can use your parent unit’s Wi-
Fi signal strength indicator to assist in checking.
Once you have identified the suitable location,
you can install your camera unit. Adjust the
distance between your camera unit and the Wi-Fi
router if needed.
>
1m (3ft)
Insert micro SD card
Insert micro SD card into the camera unit
(recommended)
Your camera unit can capture videos of the
monitoring area when motion is detected. You
can choose to save the videos to a micro SD card
(purchased separately).
• Your camera unit supports Class 4 or higher micro
SD card, with storage capacity up to 32GB.
• Prior to inserting or ejecting the micro SD card, the
camera unit must be powered off. To power off,
unplug the camera from the power supply.
volume
-
+
micr
o SD
micro SD
micro
S
Click!
Google Play and the Google Play logo are trademarks of
Google LLC.
App Store is a trademark of Apple Inc., registered in the U.S.
and other countries.
can also refer to the online installation guide
and the app manual of your HD video monitor
system (VM981 or VM991) in the Help page of
your parent unit.
• Your parent unit can pair and access a maximum of
4 camera units. You can add more camera units to
your HD video monitor system using the MyVTech
Baby mobile app. Download the mobile app and
create a camera account. Then, you can use the
mobile app to pair your existing camera units in
your parent unit to your camera account, and also
pair additional camera units to your account. The
mobile app can pair and access up to 10 camera
units. The additional camera units can only be
paired and accessed via the mobile app.
>
1m (3ft)
>
1m (3ft)
<
1m (3ft)
any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or
revenue, inability to use the Product or other associated
equipment, the cost of substitute equipment, and claims
by third parties) resulting from the use of this Product.
Some states/provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of
purchase.
Download the free MyVTech Baby app
Frequently asked questions
Below are the questions most frequently asked
about the HD video monitor. If you cannot find
the answer to your question in the below table,
visit our website at www.vtechphones.com
or call 1-844-848-8324 (1-844-84-VTECH) for
customer service. In Canada, go to
www.vtechcanada.com or call 1-888-211-2005.
Can I turn off
the parent unit
screen but
keep hearing
sound from
the camera
unit?
Press to turn off the screen
display without powering off
the parent unit. You can still hear
sound from the camera unit if
the camera is streaming in Single
View and the speaker volume of
the parent unit is turned on.
The LEDs on
the camera
unit are too
bright. Can I
turn them off?
You can turn off the LEDs of
your camera units. Read the
LED online indicator section
under Camera settings in your
parent unit’s app manual for
instructions.
Why does the
camera unit
not respond
normally?
Try the following (in the order
listed) for common cure:
1. Disconnect the power to the
camera unit.
2. Wait a few minutes before
connecting power back to the
camera unit.
3. Reboot the parent unit.
Why is my
screen in black
and white?
The camera unit has a light
sensor that measures the
ambient light. When the
ambient light is dim, such as
during nighttime or in a dark
room, the camera activates its
infrared LEDs, and displays the
camera view in black and white.
Why does
my camera
show offline?
Why is the
connection
lost every now
and then?
The camera unit may lose the
Internet connection. Check your
network and the router setting.
Other electronic products may
cause interference with your
camera. Try installing your camera
as far away from these electronic
devices as possible.
Specifications are subject to change without notice.
© 2018 VTech Communications, Inc.
All rights reserved. 08/18. VM991_IG_V8.0
Document order number: 91-011404-010-100
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