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ErisTerminal® SIP Deskset
VSP726A
User Guide
2
3
Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product. For customer service
or warranty service, please contact our regional ofces or distributors in the
country or region where you purchased your product.
Please note the serial number of your product, which can be found on the back
of the deskset. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear in this user’s manual. Always follow basic
safety precautions when using this product to reduce the risk of injury,
re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the telephone base and handset
are provided for ventilation. To protect them from overheating, these
openings must not be blocked by placing the product on a soft surface such
as a bed, sofa or rug. This product should never be placed near or over a
radiator or heat register. This product should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the
telephone base or handset because they may touch dangerous voltage
points or create a short circuit. Never spill liquid of any kind on the product.
5
12. To reduce the risk of electric shock, do not disassemble this product, but
take it to an authorised service facility. Opening or removing parts of the
telephone base or handset other than specied access doors may expose
you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorised
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorised
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of ammable or ame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a re or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapours;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord indicated in this manual.
6
20. For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
21. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full instructions in Deskset Installation in this user guide.
22. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.
SAVE THESE INSTRUCTIONS
Declaration of Conformity
Hereby, VTech declares that this VSP726A is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
7
Table of Contents
Important Safety Information
Important safety instructions.............. 4
Introduction
Deskset features................................ 9
Quick Reference Guide
Front panel features ........................ 10
Dial pad and audio keys ................. 11
Programmable keys......................... 11
Deskset Installation
Overview.......................................... 12
Network requirements ..................... 12
Location ........................................... 13
Rear panel features ......................... 14
Connecting the phone ..................... 14
Using the Phone
Idle screen ....................................... 17
Idle mode screen icons.................... 17
Active call screen icons ................... 17
Programmable feature key lights ..... 18
Using the menu ............................... 18
Main menu items ............................. 19
Making calls ..................................... 19
Answering calls................................ 21
Putting a call on hold ....................... 22
Forwarding calls .............................. 23
Transferring calls ............................. 25
Making a conference call ................. 27
Retrieving messages ....................... 29
Using a shared line .......................... 30
Call monitoring................................. 30
Putting a shared-line call on hold .... 30
“Barging in” ...................................... 31
Busy lamp eld ................................ 32
Paging ............................................. 33
Automatic Call Distribution .............. 33
Phone Features
Using the Features menu ................ 34
Navigating menus ............................ 34
Using the Call menu ........................ 35
Using the local directory .................. 39
Blacklist ........................................... 42
Call history ....................................... 42
Speed Dial ....................................... 45
Entering speed dial numbers ........... 45
Call recording .................................. 46
Listening to call recordings .............. 46
Transferring call recordings to a
computer.......................................... 47
Cordless Headset
Registering an optional cordless
headset ............................................ 48
Deregistering a cordless headset .... 49
ErisTerminal SIP Deskset
VSP726A
User Guide
8
Deregistering the cordless headset
without the deskset .......................... 49
Cordless accessory registration and
deregistration time-out ..................... 49
Cordless Handset
Registering an optional cordless
handset ............................................ 50
Deregistering the cordless handset . 51
Status
Finding the rmware version ........... 52
Conguring the Phone
Using the User Settings menu ......... 53
Preferences ..................................... 54
Setting the language........................ 54
Setting the date and time................. 54
Setting the Key Unlock PIN ............. 56
Hiding In-Call Digits ......................... 56
Display ............................................. 57
Audio ............................................... 58
Conguring the programmable keys 59
WebUI
Using the WebUI ............................. 60
Status .............................................. 61
Call Settings .................................... 62
User Preferences............................. 64
Programmable Feature Keys........... 66
Programmable Hard Keys ............... 69
Speed Dial ....................................... 71
Directory .......................................... 72
Conguration ................................... 75
PIN Masking .................................... 75
Phone Lock...................................... 76
Troubleshooting
General issues................................. 77
Specications
Electrical and environmental
specications ................................... 78
Soft Keys
Index of soft keys............................. 79
Special Characters
Entering special characters ............. 80
Maintenance
Taking care of your telephone ......... 81
GPL License Information
GPL code requests .......................... 82
9
Introduction
This user’s manual contains detailed instructions for using your VSP726A
deskset. Please read this user’s manual before using your telephone.
Deskset features
The VTech VSP726A deskset is full-featured SIP endpoint business phone
designed to work with popular hosted IP PBX services and on-premise SIP
PBXs. Once you have ordered and congured your PBX service, the deskset
enables you to make and receive calls as you would with any other business
phone. The deskset provides calling features such as hold, transfer, conferencing,
speakerphone, quick-dial numbers and one-touch voicemail access.
There are two ports, known as the Ethernet port and PC port, at the back of
the deskset. The Ethernet port allows the VSP726A deskset to connect to the
hosted IP PBX via a router. The PC port is for another device such as a personal
computer to connect to the local area network through the deskset.
The VSP726A deskset supports paging and call transfers between system
extensions and can connect you and two other parties on the same conference call.
The slot on the back of the phone accepts a micro SD card. The SD card allows call
recording, if your administrator has enabled this feature.
The telephone also has 12 dual-function programmable keys. You or your system
administrator can program these keys for functions such as quick dial, redial, Do
Not Disturb, call forwarding, message retrieval, and call parking.
The keys can also be programmed to monitor other desksets in the system.
You can press the key for a monitored extension to answer a call at your own
deskset. The programmable keys have two-color LEDs to indicate call activity.
For more information about the programmable keys, see page 11.
The VSP726A IP Phone Features include:
Backlit Liquid Crystal Display
Speakerphone, Hold and Mute
Up to 4 lines
Up to 8 active calls
3-way conferencing
12 dual-function programmable keys
Message Waiting alert LED
Dual GigE Ethernet ports
Power over Ethernet enabled
DECT cordless headset and corded headset support
1000-entry local directory
MicroSD card slot and call recording
10
Quick Reference Guide
Front panel features
11
Quick Reference Guide
Dial pad and audio keys
Programmable keys
The table below lists the default settings for the programmable keys. The key
assignments on your phone may be different. Ask your system administrator
about your phone’s programmable key conguration. For the complete list of
programmable key options, see “Programmable Feature Keys” on page 66.
Key Number Setting
1 Line 1*
2 Line 1
3 Line 1
4 Directory
5 Call History
6 Redial
7 Messages
8 Do Not Disturb
9Call Forward All
10 None
11 None
12 None
13–24 None
* Your system administrator can assign more than one key to a line. For example, you might
be able to activate Line 1 with keys 1 and 2, and Line 2 with keys 3 and 4. Consult your
administrator regarding your phone’s line conguration.
Dial pad
Use to dial numbers and
enter text. For a list of special
characters you can enter with
the dial pad, see page 80.
MUTE
During a call, press to prevent
your voice from being heard.
VOLUME
During a call, press to adjust the
listening volume.
During message playback, press
to adjust the playback volume.
When the phone is idle, press to
adjust the ringer volume.
HEADSET
When a headset is
connected to the deskset,
press to make, answer, or
hang up a call.
12
Deskset Installation
Overview
This section assumes that your network infrastructure is established and that
your IP PBX service has been ordered and congured for your location.
Install the phone close to a router or network switch. You can power the phone
using the supplied power adapter or Power over Ethernet (PoE—Class 3). If you
are not using PoE, install the phone near a power outlet not controlled by a wall
switch. The phone can be placed on a at surface or vertically mounted on the wall.
For customer service or product information, please contact your distributor or
dealer.
Network requirements
A switched network topology is recommended for your LAN. The ofce LAN
infrastructure should use Cat.-5/Cat.-5e cable.
The LAN connections to the deskset(s) should all be wired. However, wireless
connections to other devices (such as laptops) in your ofce will not impede
performance.
All desksets must reside on a single subnet. A Dynamic Host Conguration
Protocol (DHCP) server is recommended and must be on the same subnet as
the desksets so that IP addresses can be auto-assigned. In most cases, your
network router will have a DHCP server. By default, the deskset has DHCP
enabled for automatic IP address assignment.
Note: Some DHCP servers have default settings that limit the number of network
IP addresses assigned to devices on the network. You should log in to your
server to conrm that the IP range is sufcient.
If no DHCP server is present, you can assign static IPs to desksets. You can
assign a static IP address using the deskset menus. Go to Admin settings
> Network setting > IPv4/IPv6 > Set static IP. See the Administrator and
Provisioning Guide for more information. If you do not have a DHCP server or do
not manually assign static IPs, you will not be able to access the WebUI and/or
enable automatic time updates from an NTP server.
A DNS server is recommended to resolve the path to the Internet and to a server
for rmware and conguration updates. If necessary, the system administrator
can also download upgrade les and use the WebUI to update the deskset
rmware and/or conguration settings manually.
13
Location
Avoid placing the deskset too close to:
Communication devices such as television sets, DVD players, or other
cordless telephones
Excessive heat sources
Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
Excessive dust sources such as a workshop or garage
Excessive moisture
Extremely low temperature
Mechanical vibration or shock such as on top of a washing machine or work
bench
14
Deskset Installation
Rear panel features
Connecting the phone
IMPORTANT INFORMATION
1. If you do not connect the deskset to a PoE-capable network router or switch,
use only a compatible VTech power adapter (purchased separately from your
distributor or dealer).
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
To install the phone:
1. If you plan to place the phone on a at surface, attach the stand. Line up the
tabs on the stand with the slots on the rear of the phone. Two sets of slots
allow you to attach the stand at either a 45-degree or 35-degree angle.
2. Plug the end of the coiled handset cord into the Handset jack on the rear of the
phone. Secure the cord by routing it through the slot and underneath the tab.
Deskset
stand slots Wall mounting slots
Power jackNetwork port
Corded
headset jack
PC port Handset jack
45° 35°
microSD card slot
15
3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
deskset (marked by ), and plug the other end of the cable into your
network router or switch.
Note: You may need to use a network switch connected to your router if your
router does not have sufcient ports for the number of phones you want to
install. If you use a network switch, connect the phone to the switch instead
of the router in the previous step.
4. If the deskset is not using power from a PoE-capable network router or switch:
a. Connect a power adapter to the deskset power jack.
b. Plug the power adapter into an electrical outlet not controlled by a wall
switch.
If there is a networked computer and no extra Ethernet wall jacks near the phone,
then the phone and PC can share the same network connection.
To share a network connection with a PC:
1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by ).
2. Plug the other end of the Cat.-5 Ethernet cable into the computers Ethernet port.
If a PC is connected to your network through a phone, any phone resets
and power or network interruptions will disrupt the PC’s connection to the
network.
To network switch or router Shared network connection
to computer
To electrical outlet (if required)
To insert a microSD card (optional):
1. Release the microSD card cover and swivel it out of the way.
2. Insert a microSD card (oriented as shown on the phone), pressing it down
with a ngernail until it clicks into place.
16
Deskset Installation
To mount the phone on the wall:
1. Prepare the wall-mount screws. The deskset will t onto wall-mount screws
with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard
wall plates have screw centers 3 ¼ inches (8.2 cm) apart.
2. Put the corded handset aside. Use a screwdriver or coin to rotate
the handset tab 180 degrees. The protruding edge of the tab
holds the corded handset when the phone is mounted on the wall.
3. Connect the network cable(s) and, if required, the power adapter.
4. Place the deskset base over the mounting screws. Align the upper wall
mounting hole on the back of the phone with the upper mounting screw.
Make sure the lower wall mounting hole on the phone also aligns with the
lower mounting screw.
5. Slide the deskset base down over the mounting screws.
6. Bundle the network cable(s) and power adapter cord (if using the power
adapter) neatly with twist ties.
17
Using the Phone
Idle screen
The Idle screen appears after the phone is connected
and congured for your SIP PBX service. The Idle
screen indicates that you have no active or held calls.
From the Idle screen, you can press:
Directory to view the directories that are available to you. See “Using the local
directory” on page 39.
Line to select another line (SIP Account). When you make a call, the
phone will use this line. See “Making calls” on page 19. Note: Line
appears only if more than one SIP account is registered to your phone.
Call Log to view the phone’s call history. See “Call history” on page 42.
Note that the default Idle screen soft keys are shown above. Your phone’s soft
keys are programmable and may differ from what is shown here.
Idle mode screen icons
In idle mode, the following screen icons indicate your phone’s current settings.
Icon Status
Call Forward All is on. See “To set Call forward:” on page 36.
The ringer is off.
Do Not Disturb is on. See “To set Do Not Disturb:” on page 36.
The Ethernet cable is unplugged or the network is down.
Active call screen icons
During a call, the following screen icons indicate the call’s status.
Icon Status
Headset—audio is coming through a headset after the HEADSET key was
pressed.
The call is being handled by the Cordless Handset (optional accessory).
Speakerphone—the speakerphone is active.
1/2 Call counter—more than one call is active.
More than one call is active. Press q or p to view another call.
18
Using the Phone
Programmable feature key lights
The programmable feature key lights indicate call status and other information,
depending on how the key is congured.
Key Light Activity Description
Line Flashing ORANGE
Solid GREEN
Quickly ashing GREEN
Slowly ashing GREEN
Steady ORANGE
Line is unregistered
On a call or dialling
Ringing incoming call
Held call
Cordless Handset in use
Shared line key Steady ORANGE
Slowly ashing ORANGE
The shared line is on a call
The shared line is on hold
Do not disturb Off
Steady ORANGE
DND is off
DND is on
Call forward Off
Steady ORANGE
Call forward is off
Call forward is on
Busy lamp eld Steady GREEN
Steady ORANGE
Quickly ashing ORANGE
Off
Monitored phone is idle
Monitored phone is on a call or has a
held call
The monitored phone is ringing
Registration error.
Automatic Call
Distribution
Quickly ashing GREEN
Steady GREEN
Slow Flash GREEN
Steady ORANGE
Slowly ashing ORANGE
Quickly ashing ORANGE
ACD agent “wrap up” state
ACD agent ready state
ACD agent unavailable state
ACD logged on
ACD logged off
ACD subscription error
Using the menu
1. Press MENU to show the main menu.
2. Press q or p to highlight menu items.
3. Press SELECT or a corresponding dial pad key to
select a highlighted menu item. For example, when
Features is highlighted, you can press SELECT or
you can press 1 on the dial pad to view the Features submenu.
4. Press SELECT or an appropriate soft key to save changes.
5. Press CANCEL to stop an operation, exit a menu or return to the idle screen.
19
Using the Phone
Main menu items
1. Features (see page 34) 3. User Settings (see page 53)
2. Status (see page 52) 4. Admin Settings (available
only to your system administrator)
Making calls
You can make a call at any time by choosing an off-hook method (such as lifting
the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then
dialling a number. When the phone is in idle mode or has calls on hold, you can
make a call by pre-dialling a phone number and then going off hook to call the
number.
To go off hook and make a call:
1. To use the default line, lift the handset, press HEADSET, or press
SPEAKER. To use a specic line, press a Line key. You hear a dial tone.
2. Use the key pad to enter the desired phone number.
Press Backspc if you enter an incorrect digit.
Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
3. Press Dial , or, if the phone accepts the number as valid, it dials the
number after a short delay.
Note that the default live dial soft keys are shown above. Your phone’s soft keys
are programmable and may differ from what is shown here.
If Hotline is enabled, then the phone will automatically dial a pre-programmed
number after going off hook.
20
Using the Phone
Making calls (continued)
To make a call by pre-dialling:
1. Use the key pad to enter the desired phone number.
Press Backspc if you enter an incorrect digit.
Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
2. Dial the number by:
Pressing Dial . The phone will use the preferred audio mode
(speaker or headset) until you lift the handset.
Lifting the handset.
Pressing the desired Line key.
Pressing SPEAKER or HEADSET.
When the call is answered, the active call screen appears.
To end the call, hang up or press End . If you are on speakerphone and the
handset is “on hook,” press SPEAKER to end your call.
Note that the default active call screen soft keys are shown above. Your phone’s
soft keys are programmable and may differ from what is shown here.
To make a call using quick dial:
Press the desired quick dial programmable key.
–or–
Press and hold a dial pad key that matches the number of the desired speed
dial entry. For example, to dial speed dial entry 4, press and hold 4 on the
dial pad. See “Phone Features” on page 45.
21
Using the Phone
Answering calls
To answer a call:
Lift the handset, or press Answer , SPEAKER, or HEADSET.
You can also press a ashing green Line key to answer that incoming call.
If you have multiple incoming calls, (as indicated by ), press q or p to select
the call you want to answer.
On the incoming call screen, you can also press:
Reject to terminate the incoming call.
Forward to forward the call to another number.
If you don’t respond to an incoming call, the phone displays a missed-call alert
screen.
If a missed call alert screen appears, you can press:
Exit to return to the Idle screen.
Callback to immediately dial the caller’s number.
View to see the caller’s information in the call history.
22
Using the Phone
Putting a call on hold
Use this feature to hold one call while you access another. The deskset also
puts calls on hold automatically when you answer another call, transfer a call, or
create a conference.
See also, “Putting a shared-line call on hold” on page 30.
To put a call on hold:
During a call, press HOLD on the deskset.
The On hold screen appears. The programmable key for that line ashes
green slowly.
From the On hold screen, you can press:
End to end the call.
New to dial a new call.
Resume to take the call off hold.
Transfer to transfer the held call to another party.
Conf to start a conference with the held call.
Note that the default On hold screen soft keys are shown above. Your phone’s
soft keys are programmable and may differ from what is shown here.
If another party puts you on hold, you may see the message Held by far end.
This message depends on compatibility between phones and PBX types, and
may not always appear. You can press End to end the call.
23
Using the Phone
Forwarding calls
You can forward an incoming call to another number, either by entering the
number yourself, or by selecting a number from the directory, redial list, or call
history.
Note: Your deskset Call Forward–No Answer setting will cancel the manual
forwarding process if it takes effect rst. For example, your deskset may be set to
forward calls to voicemail after a call rings for 10 seconds, before you can reach
the deskset to forward the call yourself. If you have problems forwarding calls
because of the Call Forward–No Answer setting, ask your system administrator
to extend your Call Forward–No Answer delay.
See also “Using the Call menu” on page 35.
To forward a call using manual entry:
1. When an incoming call appears, press Forward .
The deskset stops ringing and the Forward to screen appears.
If you press Cancel , the deskset begins ringing again and the incoming call
screen reappears.
2. Enter the number to which you want to forward the call.
3. Press Forward . Your phone returns to idle mode if you have no other active
calls.
24
Using the Phone
Forwarding calls (continued)
To forward a call using the directory, redial list, or call history:
1. When an incoming call appears, press Forward .
The deskset stops ringing and the Forward to screen appears.
2. Press a programmable key (if available) to display the directory, redial list,
or call history. You can also navigate to the call history or directory using the
deskset Features menu.
Select the call history folder or directory you want to access.
3. If necessary, press or until Dial appears and then press Dial to
forward the call to the number. Your phone returns to idle mode if you have
no other active calls.
25
Using the Phone
Transferring calls
You can transfer a call to someone else at another phone.
If you talk to the transfer recipient before completing the transfer, you are making
a “supervised” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the
call, you are making a “blind” transfer.
You can also transfer a call to a held call.
To transfer a call (supervised):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.
2. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
3. When the second caller answers, you can talk to the caller to notify them of
the transfer, then press Transf to transfer the call.
The Call transferred screen appears, and your phone returns to idle mode.
To cancel the transfer, press:
Cancel on the transfer setup screen. The active call screen reappears.
End when the second call is active. You will hang up on the second call.
â
26
Using the Phone
Transferring calls (continued)
To transfer a call (blind):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.
2. On the transfer setup screen, enter the number to which you want to transfer
the call.
Note: To change the input method (for example, enter letters instead of
numbers), press or to view the next set of soft keys.
3. Press Blind .
The Call transferred screen appears, and your phone returns to idle mode.
If the blind transfer fails, then the transferred call will ring your phone back.
To transfer a call to a held call:
1. While on a call with another call on hold, press Transfer .
2. The active call is automatically put on hold, and the Transfer to screen
appears, showing the held calls and a “new call” option. Selecting A new call
displays the transfer setup screen shown in the previous two procedures.
3. On the Transfer to screen, select the desired held call, and then press
Select . Your rst call is immediately transferred to the selected held call.
The Call transferred screen appears, and your phone returns to idle mode.
â
27
Using the Phone
Making a conference call
You can hold a conference call between yourself and two other callers.
To make a conference call:
1. During a call, press Conf . The call is automatically put on hold and the
conference setup screen appears.
2. Dial the second number for the other party you want to join your conference.
You can also use a number from a list, such as the Directory or Call History.
3. When the second call is established, press Conf . The conference begins
and the conference screen appears.
To cancel the conference setup, press:
Cancel on the conference setup screen. The active call screen reappears.
End when the second call is established. You will hang up on the second
call and return to your rst call.
CANCEL when the second call is established. You will remain on the second
call and your rst call remains on hold.
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â
28
Using the Phone
Making a conference call (continued)
When you have an active call and a held call, you can also create a conference
with the held call.
To create a conference with a held call:
1. While on a call with another call on hold, press Conf .
2. The active call is automatically put on hold, and the Conf. with target screen
appears, showing the held calls and a “new call” option. Selecting A new call
displays the conference setup screen shown in the previous procedure.
3. On the Conf. with target screen, select the desired held call, and then press
Select . You are immediately placed into a conference with your rst call
and the selected held call.
To end a conference call:
Press one of the following soft keys:
End , which hangs up on both calls.
Split , which puts both calls on hold. The screen shows information for the
second call.
Bridge , which joins both calls and returns your phone to idle mode.
Setting up a Network Conference:
A Network Conference is hosted by your service provider and allows multiple
parties to join a conference. A Network Conference works in a similar way to
the regular conference described above, except that the Split and Bridge
functions are not available.
In addition, the soft keys Add and/or AddCall will appear during a
conference, allowing you to add more parties to the ongoing conference call.
29
Using the Phone
Retrieving messages
The phone alerts you when you have a new message. The Message Waiting
indicator also turns on whenever you have new messages.
On the New Message alert screen, you can press:
Exit to return to the Idle screen.
View to access your messages. The Message menu appears.
The Message menu displays the mailboxes you can access from your phone.
If your phone has more than one line, you may be able to access multiple
mailboxes. Press p or q to highlight the desired mailbox and press SELECT to
access messages in that mailbox.
When there is no New Message alert screen, you can access the Message menu
using the deskset menu.
To view the Message menu:
1. When the phone is idle, press Menu.
2. With Features highlighted, press SELECT.
3. Press q to highlight Message, and then press SELECT.
The Message menu appears.
4. On the Message menu, highlight the desired line and then press SELECT.
30
Using the Phone
Using a shared line
Your phone may be congured to have one or more shared lines. This means
that a group of phones, including yours, can make and receive calls on the same
line. The shared line can have more than one programmable key assigned to it.
Ask your system administrator for the conguration that applies to your deskset.
Incoming calls on a shared line will ring every deskset that shares that line. When
someone answers the call, the other desksets stop ringing and return to idle
mode. In contrast, calls on a private line will ring only your deskset.
Incoming calls on a shared line look identical to
private-line calls, except that the Forward soft key
does not appear on the incoming call screen.
When to Use a Private Line Instead of a Shared Line
Your system administrator should label your deskset feature keys according to
the type of line. The labels should indicate which keys apply to the shared line(s)
and which keys apply to private lines. In general, you should use private lines for
direct calls to other desksets within your organisation. If you use a shared line to
call other desksets, all the other desksets that use that line will ring.
Call monitoring
One of the main features of shared lines is the ability to monitor call activity. You
can monitor the call activity by observing the Line key LED. On your deskset, the
LED is steady orange when a call has been answered at another deskset, and
ashes orange slowly when the user at another deskset puts a call on hold. See
“Programmable feature key lights” on page 18.
Putting a shared-line call on hold
After you answer a call on a shared line, you have two options for putting that call
on hold.
You can put a call on hold by pressing the HOLD key. This puts a call on
“normal” hold. On a shared line, this means that other shared-line users can
see that the call is on hold, as indicated by the ashing orange Line key LED.
Other users can retrieve the call by pressing the ashing Line key. Your
deskset will return to idle mode. Putting a call on hold this way can be useful
if you want to hand off the call to someone else, or if you want to pick up the
held call at another deskset.
You can also put a call on “private” hold, which means that other users
cannot see that the call is on hold. Their Line key LEDs continue to show a
steady orange, indicating that the call is active. This is useful if you plan to
resume the held call on the same deskset.
31
Using the Phone
Putting a shared-line call on hold (continued)
When you transfer a call or start a conference call, the other call is put on private
hold automatically. During the transfer or conference setup process, no other
desksets can retrieve the call on hold.
As well, when you are on a call and you answer another incoming call or retrieve
another call on hold, your rst call is put on private hold automatically.
To put a call on private hold manually:
Press and hold the HOLD key for 2 seconds.
“Barging in”
When you have a shared line, it may be possible to “barge in,” that is, join a call
in progress at another deskset that uses that shared line. The result of barging
in is that you create a “bridged call” between you and the people whose call you
joined. You and the others can then converse. Note that any other shared-line
user can barge in on the call as well.
Note: The ability to barge in on calls is a congurable setting for your deskset.
Only your system administrator can enable this setting. Your deskset may have
shared lines, but be unable to barge in on calls. If barging in is disabled on your
deskset, pressing the key with the steady orange LED will do nothing.
Bridged calls differ from conference calls in that you can join a call in progress at
any time. However, because the caller ID of the active call is not visible to you,
other participants in the call may need to notify you of an appropriate time to join.
Bridged calls can also have any number of participants, unlike conference calls.
The number of participants on a bridged call depends on the number of desksets
sharing that line and may be limited by system or network capabilities.
To barge in on a call:
Press the desired line key that has a steady orange LED, indicating an active
call on a shared line.
You join the call already in progress.
To leave the call, press End . The other participants can continue their
bridged call.
Note: If you are unable to barge in on a call, it may be because the other call is
not currently in progess. A line key with a steady orange LED can also indicate
that the call is on private hold at the other deskset, or that the other deskset is
dialling a number and no call is established yet.
32
Using the Phone
Busy lamp eld
As with shared lines, you can monitor call activity using Busy Lamp Field (BLF)
keys. However, BLF keys and LEDs represent activity on an individual deskset,
not on a line. Keys congured for BLF allow you to monitor call activity for the
extension only. You can use the BLF key as a quick dial key to call the extension
and intercept ringing calls.
Note: Your system administrator sets up Busy Lamp Field keys. Your key labels
should identify the BLF keys and which extensions they monitor. The BLF feature
may not be available on your deskset.
For BLF LED states, see “Programmable feature key lights” on page 18.
To dial a monitored extension:
Press the BLF key for that extension. The monitored
extension can be idle, or have an active or held call.
Your deskset dials the extension using the rst available
line key. When the other person answers, your deskset
indicate two active calls: one active call on the line key that
you dialled out on, and one active call on the BLF key of the
monitored extension you called.
To answer a call ringing at a monitored extension:
Press the ashing orange BLF key for the desired extension.
Your deskset answers the call on the rst available line key.
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33
Using the Phone
Paging
Your phone supports two types of paging: server-based paging and multicast
paging. An incoming page may interrupt any active calls you are on, depending
on how your system administrator has congured the paging function.
To send a server-based page:
1. Press the Page feature key.
Your phone dials the Page Feature Access Code.
2. Follow the voice prompts to page.
To send a multicast page:
1. Press the Multicast Page feature key.
You will hear a paging tone before your phone broadcasts a page to the
assigned paging zone.
2. Press End to terminate the page.
Automatic Call Distribution
If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD
feature key will display the ACD State Menu:
To set your ACD state:
1. Press the ACD feature key.
The ACD State list menu appears.
2. Press p or q to select the desired state, and then press SELECT.
If you select “Unavailable”, then you will have the option of entering a reason
code.
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34
Phone Features
Using the Features menu
On the Features menu, you can manage incoming calls, use the Directory, access
your messages, view your call history, and manage your speed dial numbers.
Navigating menus
To select a submenu on a numbered list, you can:
Press p or q to highlight the desired menu, then press SELECT.
Press the dial pad key that matches the number of the desired menu.
To access the Features menu:
1. When the phone is idle, press MENU.
The Main Menu appears.
2. If necessary, press p or q to highlight Features, and then press SELECT.
The Features menu appears.
The Features menu includes the following items:
Setting See
page… Description
1. Call 35 Manages how your phone handles incoming calls.
2. Directory 39 Stores contact information and call contacts.
3. Call history 42 Lists incoming and outgoing call information.
4. Message 29 Accesses your voicemail.
5. Speed dial 45 Accesses your list of speed dial numbers.
6. Local Call
Recording
46 Displays the Call Playback menu, for call recording review
and playback (a microSD card must be installed and your
administrator must enable call recording).
35
Phone Features
Using the Call menu
On the Call menu, you can manage how your phone handles incoming calls.
The settings available on the Call menu include:
Setting See
page… Description
1. Do Not Disturb 36 Silences incoming ringing and paging. Do Not
Disturb (DND) is set on a per-line basis. The system
administrator can enable you to answer incoming
calls when DND is on. When DND answering is
enabled, the Line key ashes for incoming calls and
the incoming call screen appears. If DND answering
is disabled, the incoming call will be terminated.
2. Call forward 36 Automatically forwards incoming calls depending on
the setting. You can enable the following types of call
forwarding:
Call forward always: incoming calls are forwarded
immediately and the phone does not ring.
Call forward busy: incoming calls are forwarded
if all your available lines are busy.
Call forward no ans: incoming calls are
forwarded after the no answer delay expires.
3. Block anonymous 37 Enables the phone to reject incoming calls that have
no caller ID.
4. Dial as anonymous 37 Enables the phone to make outgoing calls with the
Caller ID hidden from the far end.
5. Missed call alert 38 Enables the missed call alert screen.
6. Call waiting 38 Enables or disables incoming call alerts while you
are on another call.
To use the Call menu:
1. When the phone is idle, press MENU.
2. If necessary, press p or q to highlight Features, and then press SELECT.
3. If necessary, press p or q to highlight Call, and then press SELECT.
The Call menu appears.
36
Phone Features
Using the Call menu (continued)
To set Do Not Disturb:
1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb.
2. Press SELECT.
3. On the Do Not Disturb menu, highlight the line for which you want to turn Do
Not Disturb On or Off.
4. When the desired line is highlighted, press or to turn Do Not Disturb On
or Off.
5. Press Save .
When Do Not Disturb is on for your default line, appears on the idle screen.
To set Call forward:
1. From the Call menu, press q to highlight Call forward.
2. Press SELECT.
The Call forward menu appears.
3. Highlight the line for which you want to congure call forward settings, and
then press SELECT.
4. On the next screen, press q to highlight the desired option:
Call forward always
Call forward busy
Call forward no ans.
5. Press SELECT.
37
Phone Features
Using the Call menu (continued)
6. On the next screen, press or to turn call forwarding On or Off.
7. Press q.
8. Enter the number to which you would like to forward calls.
9. (If you selected Call forward no ans earlier) Press q.
10. (If you selected Call forward no ans earlier) Press or to set the No
answer delay between 1 to 10 rings.
11. Press Save .
When Call forward is on for your default line, appears on the idle screen.
Note: Your system administrator can also congure programmable keys to turn
Call forward always, Call forward busy, and Call forward no answer on or off.
To block anonymous callers:
1. From the Call menu, press q to highlight Block anonymous.
2. Press SELECT.
The Block anonymous menu appears.
3. Highlight the desired line, and then press or to turn anonymous call
blocking On or Off for that line.
4. Press Save .
To dial as an anonymous caller:
1. From the Call menu, press q to highlight Dial as anonymous.
2. Press SELECT.
The Dial as anonymous menu appears.
3. Highlight the desired line, and then press or to turn anonymous call
dialling On or Off for that line.
4. Press Save .
38
Phone Features
Using the Call menu (continued)
To enable missed call alerts:
1. From the Call menu, press q to highlight Missed call alert.
2. Press SELECT.
The Missed call alert menu appears.
3. Press or to turn missed call alerts on or off.
4. Press Save .
To enable call waiting alerts:
1. From the Call menu, press q to highlight Call waiting.
2. Press SELECT.
The Call waiting menu appears.
3. Press or to turn call waiting alerts on or off.
4. Press Save .
When Show alert is on and you are on a call, incoming calls are displayed on the
screen. When Show alert is off, incoming calls are rejected and no notication
appears on the screen. See also “Call Waiting Settings” on page 65.
39
Phone Features
Using the local directory
You can store the names and phone numbers for up to 1000 contacts in the
deskset directory. Once directory entries are saved, you can dial them directly
from the directory. You can also search directory entries by rst or last name.
When adding an entry, you can enter numbers for work, mobile, and other. You
can also select a ringtone for that contact. Later, you can edit entries if their
contact information changes.
To view the local directory:
1. When the phone is idle, press MENU.
2. With Features highlighted, press SELECT.
3. Press q to highlight Directory, and then press SELECT.
The Directories screen appears, listing all your available directories and the
blacklist. Any directories other than Local are server-based and will vary with
your installation. You can edit the Local directory and the blacklist.
4. With Local highlighted, press SELECT.
The Local directory appears, showing the rst entry (sorted alphabetically by
rst name).
5. Press p or q to view other entries.
The following soft keys are available when viewing a directory entry:
Back Returns to
Directory list
screen
LastNme Sorts the list
by last name
from the top of
the list
Type Displays the
contact’s other
numbers: Work,
Mobile, Other
Dial Dials the entry Edit Allows you to
change the
entry
Search Allows you to
search the list
alphabetically by
rst or last name
Add Allows you to
add a new entry
Delete Deletes the
entry
Del. all Deletes all entries
40
Phone Features
Using the local directory (continued)
To call a contact:
1. Press p or q or Search to view the desired directory entry.
2. To view other numbers for the entry, press Type .
3. When the desired number appears, press Dial .
Note: If you view a directory entry when you have already entered digits in dial
mode, an Insert soft key appears instead of Dial . Press Insert to add
the entry’s number onto the existing digits. You can use this feature when making
a call, forwarding a call, transferring a call, and setting up a conference call.
To add a directory entry:
1. When viewing a directory entry, press or until the Add soft key
appears.
2. Press Add .
A blank directory entry appears.
3. Use the dial pad keys to enter the rst name, last name, and contact numbers.
Press ABC to switch between entering upper-case letters, lower-case
letters, and numbers.
Press Backspc to delete incorrect characters.
After completing a line, press q to move to the next line.
4. When you have entered the desired information and selected the ringtone
you want to use for this contact, press Save .
To edit a directory entry:
1. When viewing the desired directory entry, press or until the Edit soft
key appears.
2. Press Edit .
The directory entry edit screen appears.
3. Use the dial pad keys to change the rst name, last name, and contact
numbers as desired.
You can edit the name and numbers, and change the ringtone.
Press ABC to switch between entering upper-case letters, lower-case
letters, and numbers.
Press Backspc to delete incorrect characters.
After completing a line, press q to move to the next line.
4. Press Save .
41
Phone Features
Using the local directory (continued)
To search directory entries:
1. From the Directories screen or from a directory entry, press Search .
The Local directory search screen appears.
2. To lter your search by rst name or last name, press or .
3. Press q to move to the Search eld.
4. Press a dial pad key to enter a letter for your rst name or last name search.
Press 2 once for A, or three times for C, for example.
5. Press Search . The deskset searches for the rst name or last name
beginning with the letter you entered.
The rst entry found appears. If more than one entry was found, press p or
q to view other entries.
To delete a directory entry:
1. Press p or q or Search to view the desired directory entry.
2. Press or until the Delete soft key appears.
3. Press Delete .
4. When the conrmation screen appears, press Yes .
To delete all directory entries:
1. From a directory entry, press p or q until the Del. all soft key appears.
2. Press Del. all .
3. When the conrmation screen appears, press Yes .
42
Phone Features
Blacklist
The directory also includes a blacklist, which is a list of numbers that cannot
reach your phone. If you experience nuisance calls, you can add the callers’
contact information to the blacklist. Calls from blacklisted numbers will not ring
your phone, or be recorded in your call history. The Blacklist can be viewed
and edited in the same way as the Local directory but is a completely separate
directory listing.
Call history
The call history provides available name and number information for the last 200
incoming and outgoing calls. The newest entries replace the oldest. You can view
call history information for:
All calls—all categories of calls
Missed calls—incoming calls that were not answered
Received calls—incoming calls that you answered, forwarded or rejected
Dialled calls—all outgoing calls. You can use this as a redial list.
To view the call history:
1. When the phone is idle, press Menu.
2. If necessary, press p or q to highlight Features, then press SELECT.
3. Press p or q to highlight Call History, then press SELECT.
The Call History screen appears.
4. Press q to highlight the desired call history folder.
5. Press View to see call history entries in the highlighted folder.
The rst entry appears.
If the folder is empty, the message No entries to display. appears.
6. Press q to view more entries.
The call history entry screen shows the time, date, name and number of the call,
the number of entries in the folder, along with an icon indicating the type of call.
Received call Dialled call Missed call
43
Phone Features
Call history (continued)
The following soft keys are available when viewing a call history entry:
Delete Deletes the entry Dial Dials the
entry
Edit Dial Displays the predial
screen so you can
edit the number
before dialling
Save Saves the call
information to the
local directory
To call a call history entry:
1. While viewing the desired entry, press Dial . The phone dials the number
immediately.
–or–
Press Edit Dial . The predial screen appears, allowing you to edit the number
before pressing Dial .
Note: If you view a call history entry when you have already entered digits in dial
mode, an Insert soft key appears instead of Dial . Press Insert to add
the entry’s number onto the existing digits. You can use this feature when making
a call, forwarding a call, transferring a call, and setting up a conference call.
To add a call history entry to the directory:
1. While viewing the desired entry, press or until the Save soft key
appears.
2. Press Save .
3. On the Save to menu, select the location to which you want to save the entry.
To save the entry to your directory, highlight Local and then press
SELECT.
To save the entry to your blacklist, highlight Blacklist and then press
SELECT.
44
4. The directory add/edit screen appears. The deskset automatically lls in the
name and number, if available.
If necessary, edit the name and number.
Press q to move the cursor to the next line.
Press Backspc to delete incorrect characters.
5. Press Save to save the entry.
To delete a single call history entry:
1. While viewing the desired entry, press Delete .
To delete multiple call history entries:
1. While viewing the list of call history folders, press q to highlight the folder
for which you would like to delete all entries: All calls, Missed calls, Received
calls, or Dialled calls.
2. Press Del. all .
3. When the conrmation screen appears, press Yes .
45
Phone Features
Speed Dial
The speed dial menu allows you to enter up to 10 numbers that you dial
frequently. To dial a speed dial number, press and hold the dial pad key that
matches the speed dial entry number (for entry 10, press and hold 0).
You can also enter speed dial numbers using the WebUI. See “Speed Dial” on
page 71.
Entering speed dial numbers
To add a speed dial entry:
1. When the phone is idle, press Menu.
2. With Features highlighted, press SELECT.
3. Press q to highlight Speed dial, and then press SELECT.
The Speed dial menu appears.
4. Press q to highlight a speed dial entry marked <Empty>.
5. Press Add .
A blank speed dial entry appears.
6. Use the dial pad keys to enter the name and number.
Press 123 to switch between entering numbers, lower-case letters,
and upper-case letters.
When you start entering characters, the Cancel soft key changes to
Backspc . Press Backspc to delete incorrect characters.
After completing a line, press q to move to the next line.
7. Press q and then press or to select the line you want to use for this
speed dial entry.
When you have entered the desired information, press Save .
46
Phone Features
Call recording
If you have the call recording feature available (a microSD card must be installed
and your administrator must enable call recording), you will have a Record soft
key available during an active call.
To record a call:
1. While on a call, press or until the Record soft key appears.
2. Press Record . You will hear the Record tone if the tone has been enabled
by your administrator, and the message “Recording call...” appears briey.
3. To stop recording, press Stop or end the call. You will hear the Record
tone if the tone has been enabled by your administrator, and the message
“Recording stopped.” appears briey.
Listening to call recordings
Recordings can be played back from the Call Playback menu, available through
the Features menu.
To listen to your recordings:
1. When the phone is idle, press MENU.
2. With Features highlighted, press SELECT.
3. Press q to highlight Local Call Recording, and then press SELECT.
The Call playback menu appears. Each recording is named according to its
date (YYMMDD), time (HHhMM), and call ID.
4. If necessary, press q to select the desired recording.
47
5. Press Play to listen to the recording.
The recording playback screen appears and the message begins playing.
6. While the recording is playing, you can press:
Pause to pause playback.
Jump to move forward or backward 8 seconds at a time.
Back to cancel playback and return to the Call playback menu.
The following soft keys are available on the Call playback menu:
Info Displays the Call
Information screen,
showing the time,
date and call
information of the
selected recording.
You can also play or
delete the recording
from this screen.
Delete Immediately
deletes the
highlighted
recording.
Play Displays the
playback
screen and
immediately
begins playing
the recording.
Transferring call recordings to a computer
Eject the microSD card before using the card to transfer the sound les to a
computer.
To eject the microSD card:
1. When the phone is idle, press MENU.
2. Press q to highlight User settings, and then press SELECT.
3. Press q to highlight SD card, and then press SELECT.
4. On the SD card menu, press Eject .
The message “It is now safe to eject your SD card” appears.
5. Press down on the SD card to release it, and then remove the SD card from
the phone.
48
Cordless Headset
Registering an optional cordless headset
You can register one cordless headset to a VSP726A deskset. When a deskset
has a cordless accessory, the deskset and headset are all part of the same
extension, and only one device can be used at a time.
Note: The headset must be in the charger, otherwise registration cannot proceed.
To register the cordless headset:
1. When the phone is idle, press Menu.
2. Press q to highlight User Settings, and then press SELECT.
3. Press q to highlight DECT headset, and then press SELECT.
The DECT headset menu appears.
4. Lift the cordless headset out of its charging base, and then place it back in
the charger.
5. With Register highlighted, press SELECT on the deskset. Registering...
appears while the deskset searches for the headset.
When registration is complete, Registration succeeded appears and the
ON/OFF light on the cordless headset turns solid blue.
The DECT headset menu appears.
Note: Registration can be terminated by pressing CANCEL on the deskset.
If the cordless headset was registered to another deskset, it must be
deregistered rst. See “Deregistering a cordless headset” on page 49.
49
Cordless Headset
Deregistering a cordless headset
You must deregister a cordless headset from its original deskset before you can
register it to a different deskset.
To deregister a cordless headset:
1. When the phone to which the headset is registered is idle, press Menu.
2. Press q to highlight User Settings, and then press SELECT.
3. Press q to highlight DECT Headset, and then press SELECT.
The DECT headset menu appears.
4. Press q to highlight Deregister, and then press Select .
The deskset screen displays DECT headset is deregistered. The cordless
headset ON/OFF light ashes twice every ve seconds to indicate it is not
registered.
The DECT headset menu appears.
Deregistering the cordless headset without the deskset
Cordless headsets can also be deregistered using the headset. You can use
this method when you cannot use the deskset for standard deregistration. The
deskset may be out of range or may have been removed from the system.
To deregister a VSP500A headset, on the headset, press vol +, power, vol –,
power, vol +, vol –, power.
Cordless accessory registration and deregistration time-out
If the cordless device is registered to another deskset or telephone, it must be
deregistered rst. See “Deregistering a cordless headset”.
For security reasons, the registration process on both the deskset and the
cordless accessory terminates after the time-out period of two minutes if
registration is not successful.
If the registration process times out on the cordless accessory, the cordless
accessory resets itself. If the registration process times out on the deskset, it
displays Registration Failed and returns to Idle mode.
If cordless headset registration fails, the ON/OFF light on the headset ashes
twice every ve seconds. To reset the headset, lift the headset out of its charging
base, place it back in the charger, and try the registration process again.
50
Cordless Handset
Registering an optional cordless handset
You can register one VSP601A DECT cordless handset to a VSP726A deskset.
When a deskset has a cordless accessory, the deskset and handset are all part
of the same extension, and only one device can be used at a time.
Note: Make sure the handset has a charged battery before proceeding. Also
make sure the deskset is powered on and is idle.
To register the cordless handset:
1. Press MENU on the handset. The Main Menu appears.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Registration and press SELECT.
4. With Handset highlighted, press SELECT. The handset asks
you which device you want to register to. Press DESKSET .
5. The handset screen displays instructions. Press NEXT to
continue reading the instructions.
6. On the phone, press Menu.
7. Press q to highlight User Settings, and then press SELECT.
8. Press q to highlight DECT handset, and then press SELECT.
The DECT handset menu appears:
9. With Register highlighted, press SELECT on the deskset.
Registering... appears while the deskset searches for the
handset.
10. Press the # key on the handset. The screen shows Please
wait...
The registration process takes up to 10 seconds. When
registration is complete, Registration succeeded appears on
the deskset. The handset displays Handset Registered.
If the handset fails to register, place it in the charger for a few
seconds, remove it and repeat the registration procedure.
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51
Cordless Handset
Deregistering the cordless handset
Before using the cordless handset with a different deskset, you must deregister
the handset from the device to which it is currently registered.
To deregister using the handset:
1. Press MENU on the handset. The Main Menu appears.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Registration and press SELECT.
4. Press q to highlight Deregistration and press SELECT.
5. Enter the PIN and then press OK to begin deregistration. The
default PIN is 0000.
To deregister using the deskset:
1. On the deskset, press MENU when idle.
2. Press q to highlight User Settings, and then press SELECT.
3. Press q to highlight DECT handset, and then press SELECT.
The DECT handset menu appears.
4. Press q to highlight Deregister, then press Select .
5. Press Yes to conrm deregistration.
The deregistration process takes up to 10 seconds to complete. The deskset
screen displays DECT handset is deregistered.
Note: The handset enters an energy-saving charging mode after being
deregistered. All cordless telephone functions except handset-battery charging
are disabled. Energy-saving charging mode is deactivated after the handset
registers to the deskset.
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52
Status
Finding the rmware version
To view the rmware version of your phone:
1. When the phone is idle, press MENU.
2. On the Main menu, press q to highlight Status, and then press SELECT.
3. On the Status screen, press q to highlight Product Info, and then press
SELECT.
4. On the Product Info screen, press q until Firmware Ver. appears.
53
Conguring the Phone
You can congure the phone using one of two methods:
1. The User Settings menu on the phone.
2. The WebUI, which you access using your Internet browser.
This section describes the User Settings menu. For information about the WebUI,
see page 60.
Using the User Settings menu
To view the User Settings menu:
1. Press MENU.
2. Press q to highlight User Settings, and then press SELECT, or press 3
(User Settings) on the dial pad.
The User Settings menu appears.
The User Settings are:
Setting Options
1. Preferences Language
Date & Time (Clock time, Clock date, Time zone, Daylight
savings, NTP server, Set manually)
Set Key Unlock PIN
Hide in-call digits
Restart phone
2. Display Contrast (Level 1–7)
Backlight ON (Low, Medium, High, Off)
Backlight idle (Low, Medium, High, Off)
Timeout (10–60 seconds)
3. Audio Ringer tone (Line 1, Line 2…)
Key tone (On, Off)
Audio mode (Speaker, Headset)
4. Programmable keys Keys 1 to 24
5. DECT headset Register
Deregister
6. DECT handset Register
Deregister
7. SD card Shows available memory and enables you to eject the card.
54
Conguring the Phone
Preferences
Use the Preferences menu to set the language, date and time formats, and
restart the phone.
To use the Preferences menu:
1. Press MENU, then select User Settings, or press 3.
The User Settings menu appears.
2. On the User Settings menu, ensure that Preferences is highlighted and then
press SELECT.
The Preferences menu appears.
3. Press p or q to highlight the desired option, and then press SELECT. The
available options are:
Language
Date & Time
Set Key Unlock PIN
Hide in-call digits
Restart phone
Setting the language
1. From the Preferences menu, press p or q to highlight Language, and then
press SELECT.
The Language menu appears.
2. Press p or q to highlight the desired language.
3. Press SELECT.
Setting the date and time
1. From the Preferences menu, press q to highlight Date & Time, and then
press SELECT.
The Date & Time menu appears.
55
Conguring the Phone
Setting the date and time (continued)
To set the time format:
1. From the Date & Time menu, ensure that Clock Time is highlighted.
2. Press or to select a 12-hour clock (am/pm) or 24-hour clock.
3. Press Save .
To set the date format that appears on the idle screen:
1. From the Date & Time menu, press q to highlight Clock date.
2. Press or to select the desired date format (DD/MM/YY, MM/DD/YY, YY/
MM/DD).
3. Press Save .
To set the Time Zone:
1. From the Date & Time menu, press q to highlight Time Zone.
2. Press Edit .
3. Press p or q to select a setting. The time zone is set as an offset from GMT.
For example, EST is -5, and PST is -8.
4. Press Save .
To enable or disable Daylight Savings Time adjustment:
1. From the Date & Time menu, press q to highlight DST.
2. Press or to select Enabled or Disabled.
3. Press Save .
To enable or disable the NTP (Network Time Protocol) server:
1. From the Date & Time menu, press q to highlight NTP server.
2. Press or to select Enabled or Disabled.
3. Press Save .
Note: If the NTP server is disabled, you must manually set the time and date.
This setting is valid only if the system administrator has already congured
the Network Time settings. For more information, see the VSP726A Deskset
Administrator and Provisioning Guide.
To congure the NTP Server:
1. From the Date & Time menu, press q to highlight NTP and then press
Edit .
2. On the NTP menu, enter the URL of the NTP server. Press the ABC key to
switch between entering upper case letters, lower case letters, and numbers.
3. Press Save .
56
To manually set the Year, Month, Day, Hour and Minute:
1. From the Date & Time menu, press q to highlight Set manually.
2. Press SELECT.
Note: If the NTP server is enabled, you cannot modify this setting. See “To
enable or disable the NTP (Network Time Protocol) server:” on page 55.
3. For each setting, press or to select the desired setting, and then press
q to move to the next line.
4. When you have nished, press Save .
Setting the Key Unlock PIN
If you are authorised to do so, you can set the PIN to unlock the phone. The
Phone Lock feature restricts certain hard keys and features unless you enter a
PIN. There are three escalating modes of lockout:
Restricted Cong locks out the menu and voicemail.
Restricted Call locks out all advanced calling features in addition to the menu
and voicemail. The phone operates only in single call, single account mode.
Emergency Call Only locks out all outgoing calls except emergency calls.
Incoming calls are allowed in all modes. If your phone is locked unnecessarily,
see your system administrator.
To change the Unlock PIN:
1. From the Preferences menu, press q to highlight Set Key Unlock PIN, and
then press SELECT.
The Set Key Unlock PIN menu appears.
2. With current PIN highlighted, press Edit .
3. Enter the current PIN and then press q .
4. Enter the new PIN and then press q .
5. Re-enter the new PIN and then press Save .
Hiding In-Call Digits
You can enable the phone to show or hide any additional digits (PIN numbers
and pass codes, for example) that you enter during a call. By default, in-call digits
are shown.
To show or hide in-call digits:
1. From the Preferences menu, press q to highlight Hide In-Call Digits, and
then press SELECT.
The Hide in-call digits menu appears.
2. Press or to select Shown or Hidden.
3. Press Save .
57
Display
Use the Display menu to set screen appearance and backlight behaviour.
To use the Display menu:
1. Press MENU, then select User Settings, or press 3.
2. On the User Settings menu, press q to highlight Display, and then press
SELECT.
The Display menu appears.
3. Press p or q to highlight the desired option, and then press SELECT. The
available options are:
Contrast
Backlight ON
Backlight idle
Timeout
To set the contrast level:
1. From the Display menu, ensure that Contrast is highlighted.
2. Press or to set the contrast level from 1 to 7 (4 is the default setting).
3. Press Save .
To set the backlight level that applies when the phone is active:
1. From the Display menu, press q to highlight Backlight ON.
2. Press or to select Off, Low, Medium, or High (High is the default setting).
3. Press Save .
To set the backlight level that applies when the phone is idle:
1. From the Display menu, press q to highlight Backlight idle.
2. Press or to select Off, Low, Medium, or High (Off is the default setting).
3. Press Save .
To set the backlight off timeout:
1. From the Display menu, press q to highlight Timeout.
2. Press or to select between 10 and 60 seconds at 5-second intervals (30
seconds is the default setting).
3. Press Save .
58
Conguring the Phone
Audio
Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or
select the default audio mode.
Note: To adjust the ringer volume, press the deskset VOLUME q or p keys
while the phone is idle.
To use the Audio menu:
1. Press MENU, then select User Settings, or press 3.
2. On the User Settings menu, press q to highlight Audio, and then press
SELECT.
The Audio menu appears.
3. Press p or q to highlight the desired option, and then press SELECT. The
available options are:
Ringer tone
Key tone
Audio mode
To select different ringer tones for each line:
1. From the Audio menu, ensure that Ringer tone is highlighted and then press
Select .
2. On the Ringer tone menu, press q (if necessary) to highlight a line for which
to select a ringer tone and then press Select .
3. On the selected line screen, press or to select one of ten ringer tones.
The default is 1. Ringer tone samples play when selected.
4. After selecting the desired ringer tone, press Save . To exit without saving
a new ringer tone, press Cancel .
59
Conguring the Phone
To set the key tone:
1. From the Audio menu, press q to highlight Key tone and then press SELECT.
The Key tone menu appears.
2. On the Key tone menu, press or to turn key tones on or off. When off,
key presses are silent.
3. Press Save .
To set the audio mode:
1. From the Audio menu, press q to highlight Audio mode and then press SELECT.
The Audio mode menu appears.
2. On the Audio mode menu, press q to highlight the desired audio mode
(Speaker, Headset, or DECT Headset).
3. Press SELECT.
When you press a Line key or Answer , the call is started or answered using the
selected audio mode. Lifting the handset takes priority in all instances.
Conguring the programmable keys
You can congure the Programmable Keys on the Deskset. You can also
congure these keys on the WebUI (see “Programmable Feature Keys” on page
66).
To congure the programmable keys:
1. Press MENU, then select User Settings, or press 3.
The User Settings menu appears.
2. Press q to highlight Programmable keys, and then press SELECT.
The Programmable keys menu appears.
3. Press q to highlight the key to congure, and then
press Edit .
4. Select a PFK type, and then press SELECT.
Depending on the PFK type, the screen may prompt you to congure
additional settings. For more details on PFK types, see “Programmable
Feature Keys” on page 66.
60
WebUI
Using the WebUI
Use an Internet browser to access the Web User Interface (WebUI) that resides
on your deskset. After you log on to the WebUI, you can congure the following
features:
Call Settings
User Preferences
Programmable Keys
Speed Dial
Local Directory
Blacklist
Call History
User Password
The WebUI also has a Status page, where you can view status and information.
To access the WebUI:
1. Ensure that your computer is connected to the same network as your
deskset. Your computer may already be connected to the network through
the PC port on the back of your deskset.
2. Find the IP address of your phone:
a. When the phone is idle, press MENU.
b. Press q to highlight Status, and then press SELECT. The Status menu
appears.
c. With Network highlighted, press SELECT. The Network screen appears.
d. On the Network screen, highlight the IP version in the use: IPv4 or IPv6
and then press SELECT.
e. On the IPv4 or IPv6 status screen, note the IP Address.
3. On your computer, open an Internet browser. Depending on your browser, some
of the pages presented here may look different and have different controls.
4. Type the phone IP address in the browser address bar and press ENTER on
your computer keyboard.
A Login page appears.
61
5. Under User Name, enter user.
6. Under Password, enter user, or your own password, if you have created
one. You can create or change a password after you log on.
7. Click Log In. The WebUI appears.
Click topics from the navigation bar at the top of the page, and then click the
desired setting on the left side of the WebUI to see the page for that setting. You
view and change settings in two different types of elds: drop-down lists and
entry elds into which you type information. For your security, the WebUI times
out after 10 minutes, so if it is idle for that time, you must log on again.
The remaining procedures in this section assume that you have already logged
on to the WebUI.
Status
The Status page shows:
General information about your phone, including model, MAC address, and
rmware version.
Account Status information about your SIP account registration.
IPv4 and IPv6 network information regarding your phone’s network address
and network connection.
Cordless Status indicating whether a cordless headset is registered to the
deskset.
The Status page has no settings that you can change. You may need some of
the status information for troubleshooting purposes.
62
WebUI
Call Settings
To view the call settings, click SYSTEM in the WebUI header, and then click Call
Settings in the sidebar. You can congure call settings for each account that is
available to your phone. Click Account 1, Account 2, and so on to select the call
settings page for the desired account.
Call Settings include Do Not Disturb and Call Forward settings. You can also set
Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on
page 35.
When you have nished changing settings on this page, click Save to save them.
General Call Settings
Setting Description
Anonymous Call Reject Select to block incoming calls that have no caller ID.
Enable Anonymous Call Select to make outgoing calls that remove your own caller
ID information.
Do Not Disturb Settings
Setting Description Range Default
Enable DND Turns Do Not Disturb on or off. n/a Disabled
Incoming Calls Selects whether the phone displays
incoming call information while Do Not
Disturb is on.
Show, Reject Reject
63
Call Forward Settings
Setting Description
Enable Call Forward
Always
Select to enable call forwarding for all calls on that account.
Target Number Enter a number to which all calls will be forwarded.
Enable Call Forward
Busy
Select to enable call forwarding for calls when you are on another
call on that account.
Target Number Enter a number to which calls will be forwarded when the line is busy.
Enable Call Forward
No Answer
Select to enable call forwarding for unanswered calls on that
account.
Target Number Enter a number to which unanswered calls will be forwarded.
Delay Select the number of rings before
unanswered calls are forwarded.
Range: 1 to 10 rings
Default: 6 rings
Call Completion Settings
When you call a busy number, the Call Completion feature congures the phone
to call the number back automatically.
Setting Description
Enable Call
Completion
Enable the call completion feature. Calls to busy numbers will
prompt a “Retry later?” message on the phone screen.
Enable Call
Completion Alert
Enables an audible alert if you are on another call when the auto
redial interval expires.
Auto Redial Interval
(secs)
Sets a countdown timer until you are prompted for the next
dialling attempt.
Auto Redial Repeat Sets how many auto redial attempts are made.
Custom Ringer Settings
Setting Description
Custom Ringer File Upload a custom ringer audio le. This ringer replaces the existing
ringer 10. For more information, see your system administrator.
64
WebUI
User Preferences
On the User Preferences page, you can congure some basic settings for your
phone and set how your phone responds to calls.
After changing any settings on this page, click Save to save them.
General User Settings
Setting Description Range Default
WebUI
Language
Sets the language that
appears on the WebUI.
Any language supported
by your phone. For
example, English,
French, Spanish, etc.
English-
UK
Phone
Language
Sets the language that
appears on your phone.
Any language supported
by your phone. For
example, English,
French, Spanish, etc.
English-
UK
Backlight Timer Sets how long the screen
backlight stays on after the last
button press.
10–60 seconds 30
seconds
Ringer Volume Sets the ringer volume for
incoming calls. You can also
use the VOLUME q or p keys
on the deskset.
Off, 1–9 5
Default Audio
Mode
Sets how calls are answered
when you press a line key or
Answer . See also “Audio” on
page 58.
Speaker, Headset Speaker
65
WebUI
User Preferences (continued)
Call Hold Reminder Settings
Setting Description Range Default
Enable Call Hold
Reminder Tone
Enables or disables the call hold
reminder tone.
n/a — Select
to enable
Enabled
Tone Interval (secs) Sets the interval for the call hold
reminder tone.
10–300
seconds
30
seconds
Call Waiting Settings
Setting Description Range Default
Call Waiting Off Rejects additional incoming calls. No
notication appears on the screen.
n/a — Select
to enable
Disabled
Call Waiting On Shows additional incoming calls on
the screen.
n/a — Select
to enable
Enabled
Enable Call Waiting
Tone
Enables or disables Call Waiting Tone. n/a — Select
to enable
Enabled
Tone Interval (secs) Sets the interval for the call waiting
tone.
10–60
seconds
30
seconds
66
WebUI
Programmable Feature Keys
The deskset has 12 dual-function programmable keys. You can assign up to 24
functions to the programmable keys on the Programmable Keys page.
Keys can have identical functions, depending on the “Type” of key. For example,
you can assign several “Line”-type keys to Account 1 so that you can manage
multiple calls on Account 1. You can also assign multiple Quick Dial keys.
For the programmable key default settings, see “Programmable keys” on page 11.
Type Description
Line Congures the key for accessing a line. You can make calls
or answer calls by pressing these keys. The key LED will
change according to call activity.
Select the desired account number.
Directory Congures the key to access the Directory menu. You can
then press the key to view the Directory menu.
Call History Congures the key to access the Call History list. You can
then press the key to view the Call History list.
67
Type Description
Redial Congures the key to access the Redial list. You can then
press the key to view the Redial list.
Messages Congures the key to access the Message menu. You can
then press the key to view the Message menu.
Do Not Disturb Congures the key to turn Do Not Disturb on or off. The key
is lit orange when DND is on.
Call Forward All Congures the key to turn Call Forward All on or off. Select
the account for which Call Forward All will apply. Ensure that
you also congure Call Forward settings on the Call Settings
page.
Call Forward No Answer Congures the key to turn Call Forward No Answer on or off.
Select the account for which Call Forward No Answer will
apply. Ensure that you also congure Call Forward settings
on the Call Settings page.
Call Forward Busy Congures the key to turn Call Forward Busy on or off. Select
the account for which Call Forward Busy will apply. Ensure
that you also congure Call Forward settings on the Call
Settings page.
Quick Dial Congures the key to dial a number on the selected
account. After selecting Quick Dial, select the account on
which the number will be dialled out, and enter the number
to be dialled.
BLF (Busy Lamp Field) Congures the key to monitor another extension. Select the
applicable account and enter the URI of the extension you
want to monitor with this key. For example,
2325552001@sipservice.com.
XML App Congures the key to open the XML browser. Enter the URI
of the XML application to be executed.
Auto Call Distribute
(Automatic Call
Distribution)
Congures the key to display the ACD State menu.
Select the account that is subscribed to the ACD service.
Page Congures the key to call one or a group of phones.
Pressing the key dials the Paging feature access code. Your
System Administrator must congure the feature access
code for Paging.
Multicast Page Congures the key to make outgoing multicast pages. Enter
a valid Paging Zone ID (ranging from 1 to 10). Multicast
paging differs from standard paging in that it is handled
locally by the Deskset and does not require a subscription
through the hosted server. To use multicast paging, your
System Administrator must rst set up paging zones.
Park Call Enables you to park a call. Pressing the key dials the Call
Park feature access code (FAC). Your System Administrator
must congure the feature access code and any other
settings for Call Park.
68
Type Description
Retrieve Park Call Enables you to retrieve a parked call. Pressing the key dials
the Parked Call Retrieval feature access code (FAC). Your
System Administrator must congure the feature access
code and any other settings for Retrieve Park Call.
In Call DTMF Congures the key to dial a string of numbers while you
are on a call. For example, pressing the key might dial a
conference access code. After selecting In Call DTMF, enter
the number to be dialled.
Call Return Congures the key to dial the number of the last missed call.
Group Call Pickup Enables you to answer a call ringing at another extension.
The call can be ringing at any extension in your phone’s call
pickup group. Pressing the key dials the Group Call Pickup
feature access code (FAC).
Direct Call Pickup Enables you to answer a call ringing at a specic deskset.
Pressing the key dials the Direct Call Pickup feature access
code (FAC). Depending on the server requirements, you
may then need to enter the number of the ringing extension.
Lock Key Congures the key to enable the phone lock or disable the
phone lock with a PIN.
Prex Dialling Congures the key for prex dialling. Pressing a PFK
assigned to Prex Dialling will automatically go off-hook into
Dial mode using the account congured for the PFK. The
digits entered under Value are added to any number you
dial. The outgoing call includes the [Prex] + [Dialling string].
Flash Congures the key as a Flash key. With one call active,
pressing Flash puts the active call on hold and displays a
new call screen with live dial. With two calls active, pressing
Flash:
puts the active call on hold and retrieves a held call, or
answers an incoming call.
Call Handling Prole Congures the key for Comverse call handling prole. Enter
the string of the call handling prole that the PFK LED will
indicate.
Hunt Group Congures the key to turn Comverse hunt group on or off.
Enter the hunt group extension number assigned for this key.
Secretarial Filtering Congures the key to turn Comverse secretarial ltering on
or off. Enter the manager’s extension number assigned for
this key.
69
WebUI
Programmable Hard Keys
In addition to the 12 programmable feature keys, you can also program other
keys on the Deskset to perform additional actions. The following keys are
available for programming on the Programmable Hard Keys page:
UP arrow SELECT HOLD
DOWN arrow CANCEL MUTE
Type Description
Directory Congures the key to access the Directory menu. You can
then press the key to view the Directory menu.
Call History Congures the key to access the Call History list. You can
then press the key to view the Call History list.
Redial Congures the key to access the Redial list. You can then
press the key to view the Redial list.
Messages Congures the key to access the Message menu. You can
then press the key to view the Message menu.
Do Not Disturb Congures the key to turn Do Not Disturb on or off. The key
is lit orange when DND is on.
Call Forward All Congures the key to turn Call Forward All on or off. In the
Account column, select the account for which Call Forward
All will apply. Before assigning the key, ensure that you
congure Call Forward settings on the Call Settings page.
Call Forward No Answer Congures the key to turn Call Forward No Answer on or off.
In the Account column, select the account for which Call
Forward No Answer will apply. Before assigning the key,
ensure that you congure Call Forward settings on the Call
Settings page.
Call Forward Busy Congures the key to turn Call Forward Busy on or off. In the
Account column, select the account for which Call Forward
Busy will apply. Before assigning the key, ensure that you
congure Call Forward settings on the Call Settings page.
70
Type Description
Quick Dial Congures the key to dial a number on the selected line.
After selecting Quick Dial, enter the number to be dialled
in the Value column. In the Account column, select the
account on which the number will be dialled out.
XML App Congures the key to open the XML browser. Enter the URI
of the XML application to be executed.
Page Congures the key to call one or a group of phones.
Pressing the key dials the Paging feature access code. Your
System Administrator must congure the feature access
code for Paging.
Multicast Page Congures the key to make outgoing multicast pages. In the
Value column, enter a valid Paging Zone ID (ranging from 1
to 10). Multicast paging differs from standard paging in that
it is handled locally by the Deskset and does not require
a subscription through the hosted server. To use multicast
paging, your System Administrator must rst set up paging
zones on the WebUI.
Retrieve Park Call Enables you to retrieve a parked call. Pressing the key dials
the Parked Call Retrieval feature access code (FAC). Your
System Administrator must congure the feature access
code and any other settings for Retrieve Park Call.
Call Return Congures the key to dial the number of the last missed call.
Group Call Pickup Enables you to answer a call ringing at another extension.
The call can be ringing at any extension in your phone’s call
pickup group. Pressing the key dials the Group Call Pickup
feature access code (FAC).
Direct Call Pickup Enables you to answer a call ringing at a specic deskset.
Pressing the key dials the Direct Call Pickup feature access
code (FAC). Depending on the server requirements, you
may then need to enter the number of the ringing extension.
Prex Dialling Congures the key for prex dialling. Pressing a PFK
assigned to Prex Dialling will automatically go off-hook into
Dial mode using the account congured for the PFK. The
digits entered under Value are added to any number you
dial. The outgoing call includes the [Prex] + [Dialling string].
Lock Key Congures the key to enable the phone lock or disable the
phone lock with a PIN.
71
WebUI
Speed Dial
The speed dial keys are used for dialling numbers with one key press. To view
the speed dial keys, click SYSTEM in the WebUI header, and then click Speed
Dial in the sidebar.
On the Speed Dial page, you can enter up to 10 numbers that you dial frequently.
To dial a speed dial number, press and hold the dial pad key that matches the
speed dial entry number (for entry 10, press 0). For each speed dial number you
enter, you must assign the account on which the number will be dialled out.
You can also add speed dial entries using the deskset. The Speed dial list is
accessed through the Features menu. See “Phone Features” on page 45.
After entering information on this page, click Save to save it.
To enter speed dial numbers:
1. In the Name column, enter a speed dial label for the desired key.
2. In the Value column, enter a phone number for the desired key.
3. In the Account column, select the account that this speed dial number will use.
4. Click Save.
72
WebUI
Directory
To view the local directory, click CONTACTS in the WebUI header, and then click
Local directory in the sidebar.
On the Local Directory page, you can manage your local directory entries. You can
sort, edit, delete, and add contact information for up to 1000 entries. The page also
allows you to export your phone’s local directory or import a local directory le. The
export function lets you back up your contacts to your computer.
Phone numbers appear as links. If your service provider’s click to dial feature is
enabled, you can dial a number by clicking its link.
The Local Directory lists entries across multiple pages. Click Next, First, Last, or
a page number to view the desired page of entries.
Note: You can also use the phone menu to manage your local directory entries.
For more information, see “Using the local directory” on page 39.
Your administraror can create more directories, e.g. Remote XML phonebook and
LDAP.
73
Local Directory
Click To...
Sort the list by last name.
Edit information for an entry.
View the last page of entries.
View the next page of entries.
Delete selected entries from the directory. Click Select All to select
every entry on the page you are viewing.
Add a new directory entry.
Delete all Directory entries
To add a new directory entry:
1. Click Add New Entry.
The Create Local Directory Entry page appears.
2. Enter the required information. At minimum, a rst and last name are
required.
Setting Description Range Default
First Name Enter the appropriate names in these
elds. n/a n/a
Last Name
Ringer Tone Sets a unique ringer tone for calls from
this directory entry.
Auto,
Tone 1–10
Auto
Account Sets the account used when you dial this
directory entry.
Default
Account,
Account 1–
Account 4
Default
Account
Work Number Enter the appropriate numbers in these
elds.
n/a n/a
Mobile Number
Other Number
3. Click Save.
74
To edit a directory entry:
1. Click Edit for the entry you want to edit.
The Edit Local Directory Entry page appears.
2. Edit or add the desired information.
3. Click Save.
Import Local Directory
You can import an existing local directory le. Importing a directory le replaces
all your previous local directory entries. After importing a directory le, you can
add, edit, or delete entries as desired.
Note: Directory les are .xml les containing contacts and contact information.
For more information about creating or editing a directory le, consult your
system administrator.
To import a local directory le:
1. Click Choose File.
2. In the Choose File to Upload window, navigate to the directory le.
3. Click the le, and then click Open.
4. On the WebUI, click Import.
Export Local Directory
You can export the directory and save it as an .xml le on your computer.
To export the local directory:
1. Click Export.
2. At your browser’s prompt, save the le to the desired location on your
computer.
75
WebUI
Conguration
On the Conguration page you can reset your password, congure PIN masking,
and congure the phone lock feature.
To change the User password:
1. Enter the old password (for a new VSP726A, the default password is user).
2. Enter and re-enter a new password. The password is case sensitive and can
consist of both numbers and letters (to a maximum of 15 characters).
3. Click Save.
PIN Masking
The PIN masking feature allows you to hide PIN numbers during call operation.
The different types of PIN masking are:
Hide DTMF digits—when Hide DTMF is enabled, PIN numbers entered
during an Active Call are automatically masked.
Password Dial—when Password Dial is enabled, PIN numbers entered as
part of the dial string are hidden. For example, when entering numbers in
Pre-Dial or Dial mode, PIN numbers are automatically masked.
PIN numbers in a dial string are masked in Pre-Dial and Dial modes (including
variants of these modes, such as Transfer Setup, Conference Setup, and
Incoming Call Forward Setup).
PIN numbers in a dial string are masked in Pre-Dial and Dial modes (including
variants of these modes, such as Transfer Setup, Conference Setup, and
Incoming Call Forward Setup).
76
Setting Description
Enable Hidden
DTMF digits
Enable to mask all DTMF digits entered during an Active Call.
Enable Delay for
Hidden DTMF digits
Enable to add a one-second delay before DTMF digits are
masked. By default, the digits are masked immediately.
Enable Password
Dial
Enable to hide PIN numbers entered as part of the dial string.
Enable Delay for
Password Dial
Enable to add a one-second delay before PIN numbers are
masked. By default, the PIN number is masked immediately.
Password Dial
Prex
Enter the prex that serves as an indicator that the next x digits
are masked (x being equal to the Password Dial Length). Only the
rst matched Prex initiates PIN masking. If additional instances
of the Password Dial Prex appear elsewhere within the dial
string, they are ignored.
Password Dial
Length
Enter the PIN number length. All digits within this length are
masked. Any digits beyond this length are not masked. For
example, if the Password Prex is 99 and the Password Dial
Length is 3, then 9912345 will be rendered as 99***45.
Phone Lock
You can reset the PIN that you enter to unlock the phone when call restriction is
enabled.
To change the Phone Lock PIN:
1. Enter the old PIN.
2. Enter and re-enter a new PIN. The password is case sensitive and can
consist of both numbers and letters (to a maximum of 15 characters).
3. Click Save.
77
Troubleshooting
If you have difculty with your telephone, please try the suggestions below. For
customer service, please contact your distributor or dealer.
General issues
Screen is blank.
Ensure power is connected. If powered by an AC adapter, check that adapter
is plugged into a wall socket and the Deskset power jack. If powered by PoE,
ensure that the network switch is providing power through the correct ports.
The DECT headset doesn’t register. “Registration failed” appears on the
screen.
Deregister the headset from the deskset to which it had been registered.
Remove and replace the headset in its charger before pressing Register on
the deskset.
Intercom calls (Pages) are not received.
Your phone can be congured to answer intercom calls (pages)
automatically. See your system administrator if your phone doesn’t answer
intercom calls automatically.
Calls are answered on the headset rather than the speakerphone after I
press a Line key or Answer to answer a call.
Change the audio mode from Headset to Speaker. See “To set the audio
mode:” on page 59.
Incoming calls do not ring on the deskset when using a cordless handset.
If you are on a call using the handset, then additional incoming calls will emit
a call waiting tone on the handset, but the deskset ringer will be silent.
My computer can’t connect to the network after plugging the Ethernet cable
through the PC port.
Make sure the deskset is connected to power. The PC port does not work
when the deskset does not have power source or during a power outage.
Make sure you plug the Ethernet cable connected to the router into the
deskset Ethernet port and the Ethernet cable connected to the computer into
the deskset PC port.
78
Specications
Electrical and environmental specications
RF frequency band 1881.792–1897.344 MHz
Channels 10
Operating temperature 32–122 °F (0–50 °C)
AC adapter output voltage 5.0 Vdc @ 1.5 A
Ethernet network ports GigE RJ-45 ports
79
Soft Keys
Index of soft keys
The table below provides an alphabetical list of the labels that appear above the
deskset soft keys.
Label Description
abc/ABC/123 Selects the text format for input
Add Enters a new directory group editor
Add dot Enters dot in IP editing eld
Answer Answers an incoming call
Back Shows the previous screen
Backspc Moves cursor back to correct entries in text editing elds
Blind Starts the blind transfer process for the active call
Bridge Joins the two active calls in a conference and returns to idle screen
Callback Dials the last missed caller
Cancel Quits the current screen without saving any settings
Conf. Opens the live dialling editor to enter digits for the conference target
Del. All Deletes all records in a list
Delete 1) Deletes current entry 2) Deletes assignment 3) Deletes Directory group
Dial Sends and dials currently displayed/highlighted digits
Directory Opens the list of available directories
Edit Displays the entry/group editor
EditDial Edits a number stored in a list before dialling
End 1) Closes the current page 2) Ends the current call
Exit Exits the current screen and returns to the previous menu
FirstNme Sorts the directory by rst name
Flash Performs a hook ash during an active call
Forward Opens the predial editor to begin forwarding a call
Insert Inserts a number from the directory or call history to a live dialling screen
LastNme Sorts the directory by last name
Line Switches between registered lines
New Press to predial a new call during a call currently put on hold
No Returns to the previous screen
Reject Rejects an incoming call
80
Soft Keys
Index of soft keys (continued)
Label Description
Resume Resumes a call put on hold
Save 1) Saves current setting 2) Begins save process
Search Opens the Directory search editor
Select Selects a highlighted option
Settings Opens the User settings menu
Conf Conrms to set up conference
Transf Conrms to transfer call
Split Breaks a conference or call progress into multiple calls
Status Access the status submenu
Transfer Opens the live dialling editor to enter or insert digits of the transfer target
Type Switches between the Directory number types within an entry
View Displays a database/list
Yes Conrm
Special Characters
Entering special characters
When entering text using the dial pad, the following special characters are
available. Press the 1, star ( ), 0, or pound sign (#) keys to enter special
characters.
Key Characters
1~ ^ ` % ! & - _ + = |
. @ *
0: ; “ , ?
#( ) [ ] { } < > / \ #
81
Maintenance
Taking care of your telephone
Your telephone contains sophisticated electronic parts, so you must treat it
with care.
Avoid rough treatment.
Place the corded handset down gently.
Save the original packing materials to protect your telephone base if you ever
need to ship it.
Avoid water
You can damage your telephone if it gets wet. Do not use the corded handset
in the rain, or handle it with wet hands. Do not install the telephone near a
sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric appliances
during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or a
mild soap.
Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK
CABLE FROM THE WALL, then pull the unit out by the unplugged cords.
82
GPL License Information
GPL code requests
Portions of the software associated with this product are open source, and fall
within the scope of the GNU General Public License (GPL). Accordingly, those
portions of code are available to the public, consistent with the requirements of
the GPL, in either source code format or object code format, depending upon
the nature of the code at issue. If you would like to exercise your right to receive
the available code, please send a written request for the available code along
with a cashier’s check, payable to VTech Communications, Inc., in the amount of
$15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—VSP726A GPL code request
If your request does not fully comply with the foregoing requirements, VTech
reserves the right to reject your request. Further, by requesting and receiving
the available code, you release VTech, its afliates, and its and their ofcers,
directors, employees, and representatives (“VTech Parties”) from any liability
or responsibility relating to such code, and you acknowledge that the VTech
Parties make no representations with respect to the origin, accuracy, usability,
or usefulness of such code, and the VTech Parties have no responsibility to you
whatsoever concerning the code, including without limitation any responsibility to
provide explanation, support, upgrade, or any communication whatsoever. Your
review or use of the available code is at your sole risk and responsibility.
VTECH COMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008.
VTech is a registered trademark of VTech Holdings Limited.
ErisTerminal® is a registered trademark of VTech Communications Inc.
Specications are subject to change without notice.
Copyright © 2016 for VTECH COMMUNICATIONS LTD. All rights reserved.
Version 1, 7/16
Middle East
Tel: +97142880786
Email: support@exceldistribution.co
Website: www.mebusinessphones.vtech.com
United Kingdom
Tel: +44 (0) 1706 694070
Email: support_ukbusinessphones@vtech.com
Website: www.ukbusinessphones.vtech.com
77


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