Manual VTech Phones NG-C3411HC (page 23 of 31) (English)

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8. The CHARGE LED is oﬀ

• Clean the charging contacts on the

cordless handset, telephone base, and/or

charging base each month with a pencil

eraser or a dry non-abrasive fabric.

• Make sure the Cat-5 network cable is

plugged in correctly and securely.

• Unplug the Cat-5 network cable. Wait for

15 seconds before plugging it back in.

9. The telephone does not ring when there is

an incoming call.

• Make sure the Cat-5 network cable

is plugged into the LAN port of the

telephone base and the network wall

jack with Power over Ethernet (PoE).

• The cordless handset may be too far from

the telephone base. Move it closer to the

telephone base.

• Check your SIP server or telephone

administrative settings. Refer to the SIP

Phone Conﬁguration Guide for details.

• If other SIP telephones in your hotel are

having the same problem, the problem is

in the wiring or network server. Contact

your telephone service provider (charges

may apply).

• Other electronic products such as HAM

radios and other DECT telephones can

cause interference with your cordless

telephone. Try installing your telephone

as far away as possible from these types

of electronic devices.

• The Cat-5 network cable may be defective.

Install a new Cat-5 network cable.

• Remove the battery and then install it

again. Then place the cordless handset in

the telephone base. Wait for the handset

to synchronise with the telephone base.

Allow up to one minute for this to take

place.

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VTech Phones NG-C3411HC Manual

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