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Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer service,
call +44 (0)1706 694 070 or email ukca@trustdistribution.com.
For corded telephone
Question Suggestions
1. The telephone does not work at all.
Make sure the telephone line cord is
plugged firmly into the telephone wall jack.
Disconnect the telephone base from the
telephone wall jack and plug in a working
telephone. If the other telephone does
not work, the problem is probably in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).
2. There is no dial tone.
Try all the above suggestions.
The telephone line cord may be defective.
Install a new telephone line cord.
Disconnect the telephone base from
the telephone wall jack and connect a
different telephone. If there is no dial tone
on this telephone either, the problem is in
your wiring or telephone service. Contact
your telephone service provider (charges
may apply).
3. I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before
dialing.
Eliminate any background noise. Mute the
telephone before dialing, if applicable, or
dial from another room in your unit with
less background noise.
If other telephones in your hotel are having
the same problem, the problem is in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).
15


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