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Can’t view the
downloaded
video or photo
les
Check if the downloaded les are in the correct
directory in the Kidizoom
®
Smartwatch. Photos
should be put in the DOWNLOAD/PHOTO folder,
videos should be put in the DOWNLOAD/VIDEO
folder in Kidizoom
®
Smartwatch when it is
connected to a computer.
Kidizoom
®
Smartwatch only supports the below
formats:
Photos in Standard Baseline JPEG and Videos in AVI
(Motion JPEG) created by Kidizoom
®
Smartwatch.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
The name of your product or model number (the model number is
located on the back of the display panel).
The actual problem you are experiencing.
The actions you took right before the problem started.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
KIDIZOOM
®
SMARTWATCH FREQUENTLY
ASKED QUESTIONS
Question 1:
I have bought a Kidizoom
®
Smartwatch, but it will not work with my PC,
my PC is looking for a driver. I have searched the internet and cannot
nd a VTech
®
Kidizoom
®
Smartwatch driver. What can I do?
Answer:
There is no separate driver needed for the Kidizoom
®
Smartwatch. It
uses a standard USB mass storage device driver. Such a driver comes
standard on all Windows
®
operating systems starting with Windows
®
2000
Service Pack 3 (including Windows
®
XP, Vista and upwards) and Mac
OS
®
9.0 or above. If your computer meets these OS requirements and
is still looking for a driver, please contact your PC manufacturer for
further assistance. For earlier operating systems that do not support
mass storage, a system upgrade or mass storage device driver may be
available. Again, please check with your PC manufacturer.
TECHNICAL SUPPORT
20


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