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Image taken is not
clear
1. Check if the camera is held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens
protection window is clean.
Cannot connect to
computer
Check the connections on the USB cable
between the camera and the computer
and review the appropriate connection
procedure in this manual.
Memory card can’t be
detected
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is the
supported type. The camera can only
support a microSD or microSDHC card.
3. Check to see if the le system of
your memory card is FAT or FAT32,
Kidizoom® Duo 5.0 does not support
NTFS or exFAT le systems. You should
back up all important data from your
memory card and format it in either the
FAT or FAT32 le system before using in
your Kidizoom® Duo 5.0.
Cannot save les Check if the memory card is full.
If there is no memory card inserted, check
the Kidizoom® Duo 5.0 internal memory.
Can’t view transferred
video or photo les
1. Check if the transferred les are put in
the correct directory in the Kidizoom®
Duo 5.0. Photos should be put in the
DOWNLOAD/PHOTO folder, and videos
should be put in the DOWNLOAD/
VIDEO folder when Kidizoom® Duo 5.0
is connected to a computer.
2. Kidizoom® Duo 5.0 only supports the
below formats:
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) created by
Kidizoom® Duo 5.0.
23


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