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Troubleshooting
Problem Possible Reason Solution
"Not enough battery
power." message
shown during firmware
update.
Battery power
is low.
Connect the unit to a wall outlet
using the included USB cable and
AC adapter. A green light on the unit
will turn on to indicate charging is in
progress. When the battery bar on
screen is full, the firmware update
will continue automatically.
When registering for
a new Parent Account
during setup, the unit
reports the email
address has already
been used.
The email
address was
used to register
another Vtech
product on
Learning Lodge.
Use another valid email address.
Turn the unit off and back on to start
registration over. Select "Log In With
Existing Parent Account" and log in
with the email address you entered
before. If you forgot your password,
touch "Forgot Password."
When creating a Kid
Connect account, the
unit reports the email
address has already
been used.
The email
address was
already used to
register for Kid
Connect on a
smartphone.
If you have already signed up for
Kid Connect, enter your password
and touch "Verify" to continue. If
you forgot your password, touch
"Forgot password?" and follow the
instructions in the email to reset your
password.
Touch "here" in the link under the
password field and use another valid
email address.
Kid Connect will not
load.
The profile needs
to be reset.
From the Parental Controls screen,
open the Profile Manager program.
Touch the picture of the profile that
will not load, and then touch the
wrench to enter edit mode. Touch the
trash can at the bottom-left corner of
the screen and then confirm deleting
the profile.
After the profile is deleted, add the
child's profile back by touching the
plus sign. Select the same child's
name from the name drop-down
menu. Touch OK when you're done."
Screen displays with
no sound
Volume is turned
down.
Adjust the volume control.
Headphones are
connected.
Unplug headphones from
headphone jack.
21


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