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One Net Enterprise - Service Gids November 2017
1
7
Bijlage 2: Contact Matrix Telecom Manager
Onderwerp
Contactgegevens*
Openingstijden
Contact tijdens de implementatiefase
Leveringen
One Net Enterprise
Projectmanagement
Aan u is een projectleider toegewezen, van wie u de contactgegevens separaat
ontvangt.
Contact na implementatie / tijdens ‘in bedrijf’: Factuurvragen en MyVodafone
Support Factuurvragen
en MyVodafone
Factuurvragen stelt u via OneSupport.nl@vodafone.com
Voor vragen omtrent MyVodafone belt u +31 43-3870270
of u mailt met OneSupport.nl@vodafone.com
Werkdagen
08:00 18:00 uur
Contact na implementatie / tijdens ‘in bedrijf’: Overige zaken
Voor alle andere onderwerpen belt u het One Net Enterprise telefoonnummer
+31 43 3870228 en kiest u de juiste optie
Support
One Net Enterprise
Support
Optie 1
alle vragen, mutaties/wijzigingen en incidenten (niet-
bedrijfskritisch)
OneNetEnterpriseSupport.nl@vodafone.com
Werkdagen
08:00 18:00 uur
Bedrijfskritische storingen tijdens kantoortijden
Technical Support
Converged
Technical Support
Mobile
Optie 2-1
bedrijfskritische storingen op vaste verbinding, vaste
telefonie of One Net Enterprise functionaliteit
TESTechnicalSupportconverged.nl@vodafone.com
Optie 2-2
bedrijfskritische storingen mobiele telefonie & data
TESTechnicalSupportMobile.nl@vodafone.com
Werkdagen
08:00 18:00 uur
Bedrijfskritische storingen buiten kantoortijden
Technical Support
Buiten kantoortijden wordt u doorverbonden met Technical
Support, via de door u aangegeven keuze:
Optie 3
bedrijfskritische storingen vaste telefonie
Gebruik buiten kantoortijden PIN code: 2306
Optie 4
bedrijfskritische storingen mobiele telefonie
Buiten kantoortijden
(08:00 18:00 uur)
en in weekeinde
* Deze contactmogelijkheden zijn toegankelijk voor de binnen uw bedrijf aangewezen One Net Enterprise Beheerders
(Telecom Managers) en voor Vodafone One Net Enterprise gecertificeerde Vodafone Business Partners. Deze zijn
niet toegankelijk voor eindgebruikers.
17


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