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Read about the enterprise settings for a call centre>
If you want to add a call centre, contact the One Net support desk.
To change the settings for a call centre
Modifying a call centre
If you are a department administrator you can only modify a call centre that is assigned to your
department.
1. Select Site services > Call centre.
2. Select a call centre from the list.
The selected call centre is shown in Call centre at the top of the screen. You can select other call centres
from this list to change their settings.
3. Select the menu option or tab to change the settings described in the sections below.
Call centre profile
Profile settings
The call centre profile settings are described below.
Setting What the setting does
Name Identifies the call centre. For example, this is the name used if the call centre is
listed in the organisation's phone book.
Department Select a department if you want to assign the call centre to a department.
Last name
First name
Defines the caller ID name presented to agents when they take call centre calls.
Call distribution
policy
Defines the way in which calls are distributed to agents.
Read about call distribution policies>
Statistics Sends an email with call centre statistics to up to two recipients, for example
supervisors or team leaders. Select Edit, choose the reporting period and provide
the email addresses to receive the report.
Select Daily report if you want the information aggregated and emailed once a
day.
Call centre settings
The call centre settings are described below.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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