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Monitoring other phone lines 27
Managing your privacy
28
Changing your password
28
Withholding caller ID
28
Managing call policies
28
Call centre and receptionist services
30
Call centre agent settings
30
One Net Receptionist monitored contacts
31
Phone books
32
Using feature access codes
33
Speed dial numbers
34
One Net Service Portal for administrators
35
Introducing One Net Service Portal for administrators
36
Working as an administrator
38
Navigating between administrator and user settings
38
Overview of user administration
40
Overview of site services administration
40
Using the site dashboard
41
Managing user services
43
Assigning alternative numbers
43
Overriding forwarding site calls
44
Call centre agent - administrator settings
44
Withholding a user's caller ID
45
Auto-attendants
46
Setting up an auto-attendant
46
Hunt groups
49
Setting up a hunt group
49
Choosing a policy for distributing calls to a hunt group
51
Instant group call groups
53
Call centres
55
Call centre enterprise settings
55
One Net Service Portal - Version 1.0/3 June 2016
3


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