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Limited Warranty
Remaining Warranty
Repaired or exchanged units are warranted for the
remaining portion of the computer’s original warranty or
for ninety (90) days from warranty service or exchange,
whichever is longer. Any upgrade to the original computer
will be covered only for the duration of the original warranty
period.
Returning Your Computer for Warranty Service
VIZIO is not responsible for transportation costs to the service
center, but VIZIO will cover return shipping to the customer.
Computer(s) returned to VIZIO’s service center must include
all parts and accessories and must be shipped in a single
shipment in either the original carton box and shipping
material or in packaging that affords an equal degree of
protection. Replacement boxes and shipping material may
be available from, or required by, VIZIO. VIZIO Technical
Support will provide instructions for packing and shipping
the covered computer to the VIZIO service center. Please
read the “Software, Personal Data, and Other User Stored
Information” section below for very important warnings
regarding data loss on Computers returned for any type of
warranty service (repair or exchange).
Exclusions
VIZIO’s one-year limited warranty only covers defects in
materials and workmanship. This limited warranty does
not cover, for example: abuse, accident, acts of God,
consumable parts such as batteries (unless the battery’s
fully charged capacity falls below 50% of its rated capacity
within the first year from the date of purchase) and
protective coatings, cosmetic damage (e.g. scratches,
dents, cracks), damage caused by use with non-VIZIO
products (e.g. accessories, housing, parts or software),
damages from shipping, improper installation or operation,
improper voltage supply or power surges, lack of reasonable
use, misuse, modifications or alterations, normal wear
and tear or aging, all software including but not limited to
operating system software and any and all applications
even if distributed by VIZIO, as well as installation and set-
up issues or any tampering or repairs attempted by anyone
other than by a VIZIO authorized service center. Computers
This limited warranty covers VIZIO computers purchased
as new in the United States, Canada, Mexico, and Puerto
Rico. VIZIO provides a one-year limited warranty and up to
one year of complimentary telephone technical support to
the original purchaser of new computers against defects
in materials and workmanship for a period of one (1) year
of normal consumer (non-commercial) usage and up to
ninety (90) days for commercial use. This limited warranty
is non-transferrable. If a computer covered by this limited
warranty is determined to be defective within the warranty
period, VIZIO will, unless otherwise required by applicable
law, either repair or exchange the computer at its sole
option and discretion.
How to Obtain Warranty Service (Pre-authorization
required)
To obtain warranty service, contact VIZIO Technical Support
via email: TechSupport@VIZIO.com (an email agent will
respond to your inquiry within one business day) or via
phone at 877.698.4946 from 5:00AM to 7:00PM PST, or visit
www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED
BEFORE SENDING ANY COMPUTER TO A VIZIO SERVICE
CENTER. Proof of purchase in the form of a purchase receipt
or copy thereof is required to show that the computer is
within its warranty period.
Exchange
Should VIZIO elect to exchange a computer due to a
covered defect during the warranty period, the replacement
unit may, at VIZIO’s sole option and discretion, be new or
one which has been recertified, reconditioned, refurbished
or otherwise remanufactured from new or used parts and is
functionally equivalent to the original computer.
Repair: Parts and Labor
There will be no charge for parts or labor to repair a
computer for a covered defect during the warranty
period. Replacement parts may, at VIZIO’s sole option
and discretion, be new, used, reconditioned, refurbished
or otherwise remanufactured or recertified as functionally
equivalent replacement parts.
