520739
79
Zoom out
Zoom in
Previous page
1/83
Next page
www.vivotek.com
T: 886-2-22404099
F: 886-2-22404097
78
B. Frequently asked questions
Q. What if I forget my password?
A. Every access to Video Server needs authentication. If you are one of the managed users, you have to
ask the administrators for the password. If you are the administrators, there is no way to recover the root
password. The only way to regain access to Video Server is to utilize the default setting button on the rear
panel to restore the factory settings and reinstall it.
Q. Why can I not watch video from Video Server after it is authenticated?
A. There are many possible scenarios regarding this problem,
1. If you have just installed Video Server and are unable to watch the video, check the video modulation
on the Configuration page.
2. If Video Server is well installed and you are accessing Video Server for the first time using Internet
Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.
3. If the problem still exists after adjusting, the current users may be over the system allows.
Q. What is the plug-in for?
A. The plug-in provided by Video Server is used to display motion pictures on Internet Explorer. If your
system does not allow installation of any plug-in software, the security level of the web browser may need
to be lowered. It is recommended that you consult your network supervisors in your office regarding
adjustment of the security level.
Q. Why is the timestamp different from the system time of my PC or notebook?
A. The timestamp is based on the system time of Video Server. It is maintained by a real-time clock inside
and automatically synchronizes with the time server if Video Server is connected to the Internet and the
function is enabled. Differences of several hours may result from the time zone setting.
Q. Why does the image not refresh regularly?
A. In a modem environment, it is because the bandwidth of PPP connection is far less than Ethernet. If the
difference of the timestamp is not stable, adjust the UART FIFO lower in both receiving and transmitting
from modem property in the control panel. While in Ethernet, it may be due to time taken in storing
snapshots into memory upon events occurring.
79


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Vivotek VS3102 Video Server at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Vivotek VS3102 Video Server in the language / languages: English as an attachment in your email.

The manual is 2,16 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Vivotek VS3102 Video Server

Vivotek VS3102 Video Server Quick start guide - English - 7 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info