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Problems:
• Loud noise from blender container blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
Possible Actions:
Broken or worn drive socket.
Replace drive socket.
Loud grinding noise from the blender motor
Damaged motor bearings, your
machine may need to be repaired.
Contact your distributor.
• Machine will not run
• Display window does not say “Ready”
1.
Double-check to make sure power
cord is firmly in power outlet.
2. Check to make sure the On/
O power switch is in the
on position.
3.
Turn the On/O power switch
to o, then on, to reboot
the electronics.
Machine starts then shuts o Make sure there is power to the machine.
Display window reads “SHUT DOWN SEE MANUAL” Let the machine cool for an hour, restart.
Display window reads
“MOTOR LOCKED PROGRAM TERMINATED”
Let the machine cool for an hour, restart.
• Machine is running irregularly
• “NO PROGRAM” is displayed when a button is pushed
• Button pressed starts wrong program
• Machine starts by itself
• A specific program button is defective
• Machine does not work when first tried
• Machine works but no information displayed on screen
• Program buttons run the blender on the same speed
1. Turn the machine o and on again to
reset the programming.
2.
Try plugging the machine into
another outlet.
Display window reads “CORRUPT DATA Turn the machine o and on again to reset
the programming.
Display window reads “THERMAL SENSOR FAILURE” Call Vitamix technical support.
Machine stops in the middle of its blend cycle and resets;
display window reads “VITAMIX GENERAL PROGRAM”
then “READY”
1.
Plug the machine into its own
power supply.
2.
Make sure the machine is not running
on a long extension cord.
If the machine has overheated: The motor will stop and
the message “MOTOR HAS OVERHEATED REMOVE THE
CONTAINER, THEN PRESS START,” will scroll across the
display window, while the words “HOT SHUTDOWN” will
remain in the display window.
Remove the container, shut the cover door
and press the Start/Stop button and run
the machine for two minutes. When the
motor is cool, “READY” will appear in the
display window.
TROUBLESHOOTING
If you cannot fix your machine with these suggestions, technical help is available by calling Vitamix®
technical support at 800.886.5235. If you purchased your equipment outside the U.S.A., contact your local
Vitamix Distributor or telephone the Vitamix International Division at +1.440.782.2450 or email international@
vitamix.com for a distributor in your country. For online help, visit www.vitamix.com/foodservice.
14


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