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System safety:
When connecting the remote control to the power
supply, only use the plug-in power supply unit provi-
ded or the power supply unit for flush mounting.
The heating system and the functionality of the mes-
sage paths must be tested at regular intervals.
To improve the operational reliability of the heating
system, we recommend implementing supplemen-
tary measures, e.g. frost protection or monitoring for
water damage.
System requirements for a reliable WiFi internet
connection:
WiFi router with activated WiFi:
The WiFi router must be protected by a sufficiently
secure WPA2 password.
Do not use unencrypted connections between the
Viessmann appliance and the WiFi router.
Internet connection with high availability:
Flat rate (flat rate tariff without restriction on time or
data volume)
Dynamic IP addressing (DHCP, delivered condition)
in the network (WiFi):
Have this checked and, if required, set up on site by
an IT expert prior to commissioning.
Set routing and security parameters in the IP net-
work (LAN):
Enable port 80, port 123, port 443 and port 8883 for
direct outward connections.
Have this checked and, if required, set up on site by
an IT expert before commissioning.
Reliable remote control operation:
The Viessmann appliance and the Vitotrol 300-E
remote control must be connected via low power
radio.
The remote control must be assigned to at least
one heating circuit, cooling circuit, heating/cooling
circuit or ventilation unit (set by the contractor on the
Viessmann appliance).
Commissioning has been carried out.
The remote control's full range of functions is only
available if the software is up to date:
For a software update, the Viessmann appliance has
to be connected to the internet via a WiFi router. The
download always takes place via the Viessmann
server.
Automatic software updates are only carried out if a
permanent internet connection is available via the
Viessmann appliance (recommendation).
Settings for WiFi and low power radio on the
Viessmann appliance:
Operating instructions for the Viessmann appli-
ance
For commissioning the Vitotrol 300-E, use the Viess-
mann ViGuide app or ViCare app.
New requirements for operational reliability are provi-
ded and updated under www.vitotrol.info.
Liability
No liability is accepted for loss of profit, unattained
savings, or other direct or indirect consequential losses
resulting from use of the Vitotrol remote control, the
Viessmann server or the software, or for damage
resulting from inappropriate use.
Liability is limited to typical damage arising if a funda-
mental contractual obligation is violated through slight
negligence, the fulfilment of which is essential for
proper execution of the contract.
The limitation of liability shall not apply if the damage
was caused deliberately or through gross negligence,
or if mandatory liability applies due to product liability
legislation.
The Viessmann General Terms and Conditions apply,
which are included in each current Viessmann pricelist.
Viessmann accepts no liability for push notifications
and email services, which are provided by network
operators. The terms and conditions of the relevant
network operators apply in this context.
Safety and liability
Operational reliability and system requirements
5839615
Information
7


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