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2018-06-11 16:42 3/4 Manual - VE.Direct to Bluetooth Smart dongle
Victron Energy - https://www.victronenergy.com/live/
a supported device, check that the devices is powered, and the LEDs blink when connecting the
cable or power is turned on.
I cannot connect to the dongle
Make sure you are close enough to the dongle. In open space, a distance of up to approximately
20 meters should work.
Connection issues might be caused by an incorrect Bluetooth pairing. Try re-pairing by first
removing the pairing from the phone: go to your phone's Settings, then click Bluetooth. Click
the (i)-icon next to any “VE.Direct LE” device and click “Forget This Device”. Then, open the
VictronConnect app again and pull down the Discovery screen to rediscover products. Set the
dongle in pairing mode by clicking the button on the dongle, then click the Victron product in
the app's Discovery screen. Confirm the pairing and you should now be connected to the
dongle.
My dongle has a VE.Direct communication problem. What should I do?
Assure that the product it is connected to is working properly.
Try to disconnect the dongle and reconnect to the same product.
Try to connect the dongle to a different product when available.
Check if VictronConnect can see the device when using a VE.Direct USB cable connected to a PC
or android phone
See the Trouble shooting section in the VictronConnect manual for more information.
I have a Motorola Moto G 2014 (aka Moto G2) and cannot connect to the dongle
That Motorola model has a known issue with VE.Direct Bluetooth Smart dongle, serial number HQ1606
and earlier. If you have such serial number and that phone, contact Victron Repairs for a replacement.
All other Android phones, tables and other products which we have tested do not have problem with
that dongle.
Update dongle firmware
After connecting with a new VictronConnect version for the first time, it might be that the firmware of
the dongle needs to be updated, follow the instructions displayed on VictronConnect to complete the
process.
Current draw
When not connected via Bluetooth with a phone/tablet/laptop: < 1mA
When connected by a phone: < 2.5mA
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