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EN NL FR DE ES Appendix
7. TROUBLESHOOTING
General problems:
Problem Possible cause Solution
Charger does not function
The mains is not ok
Measure mains: 180 -265 VAC
Input or output fuses are defective
Return product to your dealer
The battery is not fully charged
A bad battery connection
Check battery connection
The battery select switch is in the wrong
position
Select correct battery type with rotary
switch
Cable losses too high
Use cables with larger cross section.
Use external voltage sensing
The battery is being overcharged
The battery select switch setting is
switch is in the wrong position
Select correct battery type with rotary
switch
A battery cell is defective
Replace battery
Battery temperature too high Overcharging or fast charging Connect external temperature sensor
Failure led on
(see also chapter 9)
Battery voltage too high (> 36 V)
Check all charging equipment
Check cables and connections
Bulk time too long (> 10 hrs)
Possible cell failure, or
higher charge current needed
Temperature in cabinet too high
Check air vents of cabinet
Improve cooling of environment
Failure led blinks CAN bus connection lost
Reconnect CAN bus or switch the
charger off and back on if the CAN bus
connection is no longer required
List of error codes as shown on remote control panels such as the Skylla-i Control and the Color Control:
Error code Possible cause Solution
Error 1: battery temperature too high Overcharging or fast charging
Connect external temperature
sensor
Error 2: battery voltage too high
Wiring mistake, or another charger is
over charging
Check all charging equipment
Check cables and connections
Error 3, 4 and 5: temp. sense error Wiring mistake or temperature
sensor broken
Check the temperature sensor
wiring and if that doesn’t help
replace the temperature sensor
Error 6, 7, 8 and 9: voltage sense error Wiring mistake Check the voltage sensor wiring
Error 17: charger temperature too high
The heat generated by the charger
cannot be removed
Check air vents of cabinet
Improve cooling of environment
Error 18
Internal error
Contact Victron service
Error 20: charger bulk time expired
After 10 hours of bulk charging, the
battery voltage has still not reached
the absorption voltage
Possible cell failure, or
higher charge current needed
Error 34: Internal error Contact Victron service
Error 37: No input voltage (only for the
three output version)
Mains removed or ac-input fuse
blown
Check main availability and fuse
Error 65: charger disappeared during
operation
One of the other chargers with which
this charger was synchronizing has
disappeared during operation
To clear the error, switch the
charger off and back on
Error 66: Incompatible device
The charger is being paralleled to
another charger that has different
settings and/or a different charge
algorithm
Make sure all settings are the
same and update firmware on all
chargers to the latest version
Error 67: BMS connection lost Connection to the BMS lost.
Check the CAN bus cabling. When
the charger needs to operate in
stand-alone mode again, press the
internal 'reset settings to factory
defaults' button for 5 seconds.
Error 113, 114
Internal error
Contact Victron service
Error 115
Communication error
Check wiring and terminators
Error 116, 117
Internal error
Contact Victron service
13


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