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Vertical Wave ViewPoint Manual

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Wave ViewPoint User Guide
Appendix D
Troubleshooting ViewPoint Problems
This appendix contains information that may be helpful when you are troubleshooting a
problem that occurs when starting or using ViewPoint.
Firewall problems may prevent ViewPoint from starting.
Symptom: After installing ViewPoint successfully on a PC, the following message is displayed
and ViewPoint fails to start:
“Wave Server is unable to connect to ViewPoint, which could be due to a configuration
issue on the Wave Server. Please contact your administrator so the can check if the Wave
Global Administrator's Workstation Firewall settings allow connections from
nnn.nnn.nnn.nnn”
where “nnn.nnn.nnn.nnn” is the IP address of the Wave Server.
This problem may occur if your company network is defined as a “public network” on the PC’s
network settings and there is a firewall between the PC and the Wave Server. Additionally,
internet security programs such as McAfee may prevent the connection.
Solution: Define the network to the Wave system as a “work network” instead of a “public
network” to eliminate the firewall between the PC and the Wave Server or allow access by the
Wave Server through the PC’s firewall.
On a system configured with a locale of “Spanish (Spain)”, a long distance
prefix may be incorrectly added before dialing a long distance number via
ViewPoint.
Symptom: A “0” prefix may be incorrectly added before dialing a long distance number via
ViewPoint, even though long distance prefixes are not used in Spain.
This problem has been fixed on new systems as of Wave ISM 1.5 SP3. However, if a system
was previously configured to use the “Spanish (Spain)” locale it is possible that ViewPoint may
still incorrectly add a “0” before dialing a long distance number.
Release 3.0
October 2012
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