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Vertical Wave ViewPoint Manual

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2.0 09/10 GENERAL RELEASE
Added section “What’s new in this version” that describes how to view a list
of new ViewPoint features.
1-1
You can now choose the ViewPoint softphone as your primary or secondary
phone when you log on. See section “Using ViewPoint with a different phone
or Wave Server“.
2-10
You can now share folders with other users. Your Wave system
administrator sets up sharing, as well as the access permissions that control,
whether the other users view the contents of the shared folders or view and
act on the contents (for example, take another user’s call via a shared Call
Monitor.
2-35
You can now modify personal status preferences to reflect your changing
availability and location, or to customize how your calls will be handled.
3-1
Wave IMpulse supports simple, secure, user-to-user instant messaging
in ViewPoint.
4-4
The new All tab in the Call Monitor displays all calls to and from your phone,
all queue calls for any queue that you are currently logged into, and all calls
from other users’ Call Monitors that have been shared with you.
5-3
Added note that to supervise a call, at least one party in the call must be from
the local Wave system.
6-13
A Wave mobile extension allows your remote phone to be treated as a Wave
station so that you can use ViewPoint to manage your voice messages and
greetings, place outbound calls, answer and manage calls displayed in the
Call Monitor, and so forth.
6-17
Wave Mail allows you to synchronize your voice messages and contacts
between Wave and your e-mail program.
7-27
Added note to table in section “Viewing call details” clarifying the “Blind
transfer” and “Supervised transfer” results.
8-3
In the Call Transfer report, filtering calls by all users or by a ViewPoint
Group is now supported, in addition to the previous options (individual user
or queue). Also, the new Inbound Calls column on the Data tab allows you
to compare the number of calls received by vs. transferred to each target
during the reporting period.
13-16
Revision History
Release Date Documentation Changes Page No.
Release 3.0
October 2012
… 4 …


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