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Vertical TeleVantage Viewpoint Manual

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Viewpoint Handleiding TeleVantage 8.0
Versie 1.1 Pagina 10 van 29
2 Hello! Televantage Viewpoint gebruiken
2.1 Algemeen
2.1.1 Wijzigen van persoonlijke status
Bent u op een bepaald moment niet beschikbaar voor gesprekken dan kunt u in de viewpoint
uw eigen persoonlijke status wijzigen. Dit doet u door rechts onderin het venster op de knop te
drukken die de actuele status aangeeft. Nadat u op de knop drukt ziet u het Pop-Up scherm
zoals in onderstaande figuur.
In het Pop-Up scherm heeft u de keuze uit een aantal standaard statussen:
Available = beschikbaar voor gesprekken
Do not disturb = niet storen
In a meeting = in vergadering
Out of the office = buiten kantoor
On vacation = op vakantie
Indien u ook actief bent in een ACD-groep (ook wel Queue genoemd) heeft u de beschikking
over 3 extra statussen.
Available(Queue only) = Alleen beschikbaar voor oproepen van de ACD-groep(en).
Available(Non Queue) = Beschikbaar voor alle oproepen behalve van de ACD-groep(en).
On break = Met pauze.
Standaard betekent iedere status behalve de „Available‟, „Available(Queue Only)‟ en
„Available(Non Queue)‟ dat er geen oproepen worden aangeboden op uw toestel. In dat geval
zullen oproepen standaard naar uw voicemail box gerouteerd worden. U kunt deze routering
zelf aanpassen via Configuration. (U kunt hier meer over lezen in het hoofdstuk voor
geoefende gebruikers).
… 10 …


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