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Pagina 14 van 17 versie 1.2
Contacts
Het Contacts scherm in de Cliënt functioneert als een online telefoonboek. Nadat u contacts
heeft aangemaakt in TeleVantage, kunt u:
• Een gesprek maken naar een contact door middel van een muisklik.
TeleVantage leren contacts te herkennen op het moment dat zij bellen. Hun naam verschijnt
als zij bellen in de Call Monitor.
U kunt ook persoonsgebonden begroetingen maken voor individuele contacts of individuele
gespreksrouteringen maken.
Een contact aanmaken.
Ga in de Cliënt naar contacts. Klik File > New> Contact. Vul in het Contact
dialoogvenster de juiste informatie in. (Klik Help voor verdere uitleg) en klik
OK.
Een gesprek starten naar een contact.
Neem de hoorn van de haak en klik File > New > Call. Klik in het Place Call
dialoogvenster op Contacts. Selecteer het contact dat u wilt bellen. Selecteer het
nummer dat u van deze contact wilt bellen. Klik OK.
14


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