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Ventus W 233 Manual

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26
TROUBLESHOOTING
1) “Cannot get time/DST from server” appear in the PC program window
- Make sure your PC is connected to the Internet. Try browsing through a couple of websites to make sure
- The server may be busy. Please wait and retry after several minutes.
- Check the LAN cable is connected properly to the LAN port of your router (or your server network)
- If your router is controlled by a server or if you want to connect the LAN gateway directly to a LAN port in a
server instead of a router, it may be necessary to get the server administrator’s help to open the access of
the LAN gateway to the LAN and to the Internet. Please consult your server administrator for the necessary
arrangement.
- If there is MAC access control by your router or server network, you need to input all of the 4 MAC numbers
below and open the Internet access to each of the MAC device
00-50-C2-A5-E0-01
00-50-C2-A5-E1-00
00-50-C2-A5-E1-01
00-50-C2-A5-E1-02
- You can connect up to maximum 4 LAN gateways to the same router or server network
2) Blue light bar indicator on the LAN gateway:
a) There is an intermittent blink on the LAN gateway every 30 seconds
- It indicates the power of the gateway is ON and this is normal
b) The light stays on for a long period of time (between 20 seconds to 2 minutes)
- The LAN gateway is sending weather data to the photo frame during this period of time and this is normal
c) There is one short blink every 5 seconds on the LAN Gateway
- The LAN gateway is not connected to your router, or the LAN cable is damaged.
- If this situation persists, please check the connection to the LAN cable on both the gateway and your
router
d) There are two short blinks every 5 seconds on the LAN gateway
- The Gateway is connected to your router, but cannot acquire an IP address
- If this situation persists, please check your router’s settings to make sure that DHCP is enabled and that
free IP addresses are available
e) There are three short blinks every 5 seconds on the LAN gateway
- The gateway has an IP address, but cannot resolve the domain name of the server. This means that your
router has no information about the domain name of the server. This situation should be rare
- Make sure your router is connected to the Internet
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