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As consumer, you have a legal guarantee
for two full years, following the delivery
of your bike. This is in accordance with the
conditions set out in law.
The guarantee covers manufacturing and
material defects for all original items
(e.g. if the products do not correspond to
the description of the product as specied
in the user manual, or in the promotional
materials for the product).
The guarantee is only valid for the original
owner and is not transferable. Any
objections about this guarantee should be
addressed directly to Velorei.
During the guarantee period, Velorei will
replace or repair the product which is at
fault. If the replacement or repair is
prohibitive or not possible, or it is
not possible to oer this within a
reasonable amount of time, you
are entitled to request a price reduction or
cancel the sales agreement.
During the rst six months of the guarantee
period, you are not obliged to prove
that the fault already existed at the time of
purchase.
The guarantee does not apply in the
following situations:
1. Incorrect assembly or installation of the
product by the user.
2. Improper or careless use, operation or
modication of the product.
3. The user has not complied with the
maintenance requirements of the
product, as specied in the product
manual (e.g. insucient brake maintenance).
4. Normal signs of use (wear and tear such as
tires, saddle, grips etc.)
5. Faults related to the normal use of the
product, or the service life of the product,
such as a weakened or at baery that can
be replaced by the consumer.
6. Damage or faults due to an accident.
Keep the baery and charger out of reach
of children.
Keep the baery away from re or high
temperatures.
Before cleaning or carrying out
maintenance on your e-bike, remove the
baery from the frame.
Avoid storing a fully discharged baery
for a long period. This can have a negative
and permanent impact on the baery’s
capacity.
Remove the baery from your e-bike if you
do not intend to use it for a long period.
For the best performance, ensure the
baery goes through a complete cycle of
discharging and charging at least once
every two months.
Lithium-ion baeries do not suer from the
so-called ‘memory eect’.
It is recommended to charge the baery
aer every ride. Doing so will not negatively
impact the condition or lifespan of your
baery.
Only charge your baery indoors, placing it
on a non-ammable surface.
Charge your baery using only the ocial
charger supplied by Velorei. The technical
specications are printed on the charger.
Charge the baery at room temperature,
between 15°C and 25°C.
Do not expose the baery or charger to
direct sunlight while charging.
Keep the baery and charger away
from water or humid conditions while
charging. We recommend that you
charge the baery in daytime, in a dry
room that is ed with a smoke detector.
This should not be your bedroom.
Before using or charging the baery,
check that is in good visual condition (no
corrosion, cracks or other damage). Never
open, disassemble or aempt to break the
baery.
Do not use a defective baery or charger.
Instructions for the use and maintenance of your e-bike’s batteryGuarantee
18


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