Manual Velleman VLE4 (page 24 of 27) (English, German, Dutch, French, Spanish)

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Velleman® Service and Quality Warranty

Velleman® has over 35 years of experience in

the electronics world and distributes its

products in more than 85 countries.

All our products fulfil strict quality

requirements and legal stipulations in the EU.

In order to ensure the quality, our products

regularly go through an extra quality check,

both by an internal quality department and by

specialized external organisations. If, all

precautionary measures notwithstanding,

problems should occur, please make appeal to

our warranty (see guarantee conditions).

General Warranty Conditions Concerning

Consumer Products (for EU):

• All consumer products are subject to a 24-

month warranty on production flaws and

defective material as from the original date of

purchase.

• Velleman® can decide to replace an article

with an equivalent article, or to refund the

retail value totally or partially when the

complaint is valid and a free repair or

replacement of the article is impossible, or if

the expenses are out of proportion.

You will be delivered a replacing article or a

refund at the value of 100% of the purchase

price in case of a flaw occurred in the first year

after the date of purchase and delivery, or a

replacing article at 50% of the purchase price

or a refund at the value of 50% of the retail

value in case of a flaw occurred in the second

year after the date of purchase and delivery.

• Not covered by warranty:

- all direct or indirect damage caused after

delivery to the article (e.g. by oxidation,

shocks, falls, dust, dirt, humidity...), and by

the article, as well as its contents (e.g. data

loss), compensation for loss of profits;

- frequently replaced consumable goods, parts

or accessories such as batteries, lamps, rubber

parts, drive belts... (unlimited list);

- flaws resulting from fire, water damage,

lightning, accident, natural disaster, etc. …;

- flaws caused deliberately, negligently or

resulting from improper handling, negligent

maintenance, abusive use or use contrary to

the manufacturer’s instructions;

- damage caused by a commercial, professional

or collective use of the article (the warranty

validity will be reduced to six (6) months when

the article is used professionally);

- damage resulting from an inappropriate

packing and shipping of the article;

- all damage caused by modification, repair or

alteration performed by a third party without

written permission by Velleman®.

• Articles to be repaired must be delivered to

your Velleman® dealer, solidly packed

(preferably in the original packaging), and be

completed with the original receipt of purchase

and a clear flaw description.

• Hint: In order to save on cost and time,

please reread the manual and check if the flaw

is caused by obvious causes prior to presenting

the article for repair. Note that returning a

non-defective article can also involve handling

costs.

• Repairs occurring after warranty expiration

are subject to shipping costs.

• The above conditions are without prejudice to

all commercial warranties.

The above enumeration is subject to

modification according to the article (see

article’s manual).

Velleman® service- en kwaliteitsgarantie

Velleman® heeft ruim 35 jaar ervaring in de

elektronicawereld en verdeelt in meer dan 85

landen.

Al onze producten beantwoorden aan strikte

kwaliteitseisen en aan de wettelijke bepalingen

geldig in de EU. Om de kwaliteit te

waarborgen,

ondergaan onze producten op regelmatige

tijdstippen een extra kwaliteitscontrole, zowel

door onze eigen kwaliteitsafdeling als door

externe gespecialiseerde organisaties. Mocht er

ondanks deze voorzorgen toch een probleem

optreden, dan kunt u steeds een beroep doen

op onze waarborg (zie waarborgvoorwaarden).

Algemene waarborgvoorwaarden

consumentengoederen (voor Europese

Unie):

• Op alle consumentengoederen geldt een

garantieperiode van 24 maanden op productie-

en materiaalfouten en dit vanaf de

oorspronkelijke aankoopdatum.

• Indien de klacht gegrond is en een gratis

reparatie of vervanging van een artikel

onmogelijk is of indien de kosten hiervoor

buiten verhouding zijn, kan Velleman®

beslissen het desbetreffende artikel te

vervangen door een gelijkwaardig artikel of de

aankoopsom van het artikel gedeeltelijk of

volledig terug te betalen. In dat geval krijgt u

een vervangend product of terugbetaling ter

waarde van 100% van de aankoopsom bij

ontdekking van een gebrek tot één jaar na

aankoop en levering, of een vervangend

product tegen 50% van de kostprijs of

terugbetaling van 50 % bij ontdekking na één

jaar tot 2 jaar.

• Valt niet onder waarborg:

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Velleman VLE4 Manual

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