Manual Velleman SHE17 (page 94 of 100) (English, German, Dutch, French, Spanish)

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Velleman® Service and Quality Warranty

Since its foundation in 1972, Velleman®

acquired extensive experience in the

electronics world and currently distributes its

products in over 85 countries.

All our products fulfil strict quality requirements

and legal stipulations in the EU. In order to

ensure the quality, our products regularly go

through an extra quality check, both by an

internal quality department and by specialized

external organisations. If, all precautionary

measures notwithstanding, problems should

occur, please make appeal to our warranty

(see guarantee conditions).

General Warranty Conditions Concerning

Consumer Products (for EU):

• All consumer products are subject to a 24-

month warranty on production flaws and

defective material as from the original date of

purchase.

• Velleman® can decide to replace an article

with an equivalent article, or to refund the retail

value totally or partially when the complaint is

valid and a free repair or replacement of the

article is impossible, or if the expenses are out

of proportion.

You will be delivered a replacing article or a

refund at the value of 100% of the purchase

price in case of a flaw occurred in the first year

after the date of purchase and delivery, or a

replacing article at 50% of the purchase price

or a refund at the value of 50% of the retail

value in case of a flaw occurred in the second

year after the date of purchase and delivery.

• Not covered by warranty:

- all direct or indirect damage caused after

delivery to the article (e.g. by oxidation, shocks,

falls, dust, dirt, humidity...), and by the article,

as well as its contents (e.g. data loss),

compensation for loss of profits;

- consumable goods, parts or accessories that

are subject to an aging process during normal

use, such as batteries (rechargeable, non-

rechargeable, built-in or replaceable), lamps,

rubber parts, drive belts... (unlimited list);

- flaws resulting from fire, water damage,

lightning, accident, natural disaster, etc.…;

- flaws caused deliberately, negligently or

resulting from improper handling, negligent

maintenance, abusive use or use contrary to

the manufacturer’s instructions;

- damage caused by a commercial,

professional or collective use of the article (the

warranty validity will be reduced to six (6)

months when the article is used professionally);

- damage resulting from an inappropriate

packing and shipping of the article;

- all damage caused by modification, repair or

alteration performed by a third party without

written permission by Velleman®.

• Articles to be repaired must be delivered to

your Velleman® dealer, solidly packed

(preferably in the original packaging), and be

completed with the original receipt of purchase

and a clear flaw description.

• Hint: In order to save on cost and time, please

reread the manual and check if the flaw is

caused by obvious causes prior to presenting

the article for repair. Note that returning a non-

defective article can also involve handling

costs.

• Repairs occurring after warranty expiration

are subject to shipping costs.

• The above conditions are without prejudice to

all commercial warranties.

The above enumeration is subject to

modification according to the article (see

article’s manual).

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Velleman SHE17 Manual

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