Manual Velleman DVM831 (page 57 of 60) (English, German, Dutch, French, Spanish)

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Velleman® Service and Quality

Warranty

Velleman® has over 35 years of experience

in the electronics world and distributes its

products in more than 85 countries.

All our products fulfil strict quality

requirements and legal stipulations in the

EU. In order to ensure the quality, our

products regularly go through an extra

quality check, both by an internal quality

department and by specialized external

organisations. If, all precautionary

measures notwithstanding, problems should

occur, please make appeal to our warranty

(see guarantee conditions).

General Warranty Conditions

Concerning Consumer Products (for

EU):

• All consumer products are subject to a

24-month warranty on production flaws and

defective material as from the original date

of purchase.

• Velleman® can decide to replace an

article with an equivalent article, or to

refund the retail value totally or partially

when the complaint is valid and a free

repair or replacement of the article is

impossible, or if the expenses are out of

proportion.

You will be delivered a replacing article or a

refund at the value of 100% of the

purchase price in case of a flaw occurred in

the first year after the date of purchase and

delivery, or a replacing article at 50% of the

purchase price or a refund at the value of

50% of the retail value in case of a flaw

occurred in the second year after the date

of purchase and delivery.

• Not covered by warranty:

- all direct or indirect damage caused after

delivery to the article (e.g. by oxidation,

shocks, falls, dust, dirt, humidity...), and by

the article, as well as its contents (e.g. data

loss), compensation for loss of profits;

- frequently replaced consumable goods,

parts or accessories such as batteries,

lamps, rubber parts, drive belts...

(unlimited list);

- flaws resulting from fire, water damage,

lightning, accident, natural disaster, etc. …;

- flaws caused deliberately, negligently or

resulting from improper handling, negligent

maintenance, abusive use or use contrary

to the manufacturer’s instructions;

- damage caused by a commercial,

professional or collective use of the article

(the warranty validity will be reduced to six

(6) months when the article is used

professionally);

- damage resulting from an inappropriate

packing and shipping of the article;

- all damage caused by modification, repair

or alteration performed by a third party

without written permission by Velleman®.

• Articles to be repaired must be delivered

to your Velleman® dealer, solidly packed

(preferably in the original packaging), and

be completed with the original receipt of

purchase and a clear flaw description.

• Hint: In order to save on cost and time,

please reread the manual and check if the

flaw is caused by obvious causes prior to

presenting the article for repair. Note that

returning a non-defective article can also

involve handling costs.

• Repairs occurring after warranty

expiration are subject to shipping costs.

• The above conditions are without

prejudice to all commercial warranties.

The above enumeration is subject to

modification according to the article

(see article’s manual).

Velleman® service- en

kwaliteitsgarantie

Velleman® heeft ruim 35 jaar ervaring in

de elektronicawereld en verdeelt in meer

dan 85 landen.

Al onze producten beantwoorden aan strikte

kwaliteitseisen en aan de wettelijke

bepalingen geldig in de EU. Om de kwaliteit

te waarborgen,

ondergaan onze producten op regelmatige

tijdstippen een extra kwaliteitscontrole,

zowel door onze eigen kwaliteitsafdeling als

door externe gespecialiseerde organisaties.

Mocht er ondanks deze voorzorgen toch een

probleem optreden, dan kunt u steeds een

beroep doen op onze waarborg (zie

waarborgvoorwaarden).

Algemene waarborgvoorwaarden

consumentengoederen (voor Europese

Unie):

• Op alle consumentengoederen geldt een

garantieperiode van 24 maanden op

productie- en materiaalfouten en dit vanaf

de oorspronkelijke aankoopdatum.

• Indien de klacht gegrond is en een gratis

reparatie of vervanging van een artikel

onmogelijk is of indien de kosten hiervoor

buiten verhouding zijn, kan Velleman®

beslissen het desbetreffende artikel te

vervangen door een gelijkwaardig artikel of

de aankoopsom van het artikel gedeeltelijk

of volledig terug te betalen. In dat geval

krijgt u een vervangend product of

terugbetaling ter waarde van 100% van de

aankoopsom bij ontdekking van een gebrek

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Velleman DVM831 Manual

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