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178 Vectron ServiceCall
Rechazar:
El mensaje del ServiceCall se borra para el actual receptor o el actual
sistema Vectron POS. Si el último receptor de mensaje se borra sin
editar la ServiceCall, la ServiceCall se pierde.
8.3.1 Plano de mesas
Con la debida programación, las ServiceCalls pueden mostrarse
también en el plano de mesas. Las mesas desde las que se envel
ServiceCall parpadean.
TocandolamesaqueparpadeaUd.abreéstayelmensajesealma-
cena o se borra según la programación.
8.3.2 Niveles de escalada
Ud.puedeestablecerdiferentesmedidasdeejecuciónautomáticasi
una ServiceCall no reacciona o no lo hace a tiempo. A este respecto,
Ud.puededenirhastacinconiveles,conocidoscomonivelesdees-
calada.
Los niveles de escalada se alcanzan consecutivamente con el trans-
curso del tiempo, con lo que para cada nivel pueden indicarse dife-
rentes intervalos. Los niveles de escalada no pueden saltarse.
Como modos de escalada pueden seleccionarse “Rechazar“, “Reen-
viar“y“Modicarejecución.Enelmodo“Reenviar“puedeUd.selec-
cionar entre los tipos de receptor, p. ej., sistemas individuales o agru-
pados de cajas, o camareros o secciones de mesas. Según el tipo de
receptor, podindicar camareros, sistemas de terminales o grupos
de receptores concretos.
Así, para cada camarero, p. ej., puede establecer un adjunto, o para
un sistema de cajas, una caja de derivación.
38


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Vectron ServiceCall User Manual - English - 52 pages

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