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48 Vectron ServiceCall
Supplement
Important notes for the first use
Vectron ServiceCall System provides the restaurant chef with an ide-
al instrument to optimize service quality and thus to increase cus-
tomer satisfaction, customer loyalty and finally the sales per guest.
With the integration of Vectron ServiceCall into the Vectron-POS sys-
tem ideally also into the mobile Vectron-POS systems a techni-
cally perfect solution has been reached.
In order to also exhaust all positive effects of the Vectron ServiceCall
integration into the operational procedures from the very beginning,
the following hints should be heeded.
1. Instruction of guests
Despite the information given on the back of the display the guests
could get the impression that for each contact with the service staff
the button of the ServiceCall should be pressed instead of signaliz-
ing an order by catching the waiter’s eye or by raising the hand.
Should this happen in practice it would be helpful if the service staff
could inform the guests about the system when taking the rst order.
For instance they could explain that the ServiceCall is only meant for
those cases where guests consider the waiting time to be too long or
their order has been forgotten.
48


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Others manual(s) of Vectron ServiceCall

Vectron ServiceCall User Manual - German - 52 pages

Vectron ServiceCall User Manual - French - 52 pages

Vectron ServiceCall User Manual - Spanish - 52 pages


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