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POS TOUCH 12
POS TOUCH 12 II PCT
9. Errors, possible reasons and
troubleshooting
Errors Possible reasons Troubleshooting
The POS Touch 12
cannot be switched
on.
The safety plug is
not plugged to a
voltage-carrying
outlet.
Insert the safety plug
of the supplied pow-
er cord to an earthed
socket to which alter-
nating current between
110 and 240 volts is
connected and which
is protected with a
residual-current circuit
breaker.
The power supply
plug is not put
into the power
connector of the
POS Touch 12.
Put the power supply
plug into the pow-
er connector of the
POS Touch 12.
The On/Off key is
damaged.
Contact your Vectron
dealer.
The power supply is
damaged.
Contact your Vectron
dealer.
The POS Touch 12
is damaged.
Contact your Vectron
dealer.
The POS Touch 12
does not react to
your entries.
The signed-in oper-
ator is not author-
ized for the respec-
tive function.
Contact your Vectron
dealer.
The touchscreen is
not calibrated.
Contact your Vectron
dealer.
The Vectron POS
software has a mal-
function.
Reboot the
POS Touch 12 as de-
scribed in chapter 7.1.3
POS Touch 12 reboot
on page 35.
52


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