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FAQs
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
Check the ‘Machine Overview’ page in this
guide to make sure the part is definitely
included in your unit.
If it is missing, we’re here to help. Simply call
us on 0870 606 1248
Why won’t the vacuum cleaner pick up?
The filters may be clogged: Refer to the
Maintenance sections (Page 5).
The Dirt Container is full or blocked: Refer to
the Maintenance sections (Page 5).
The Dirt Container may be incorrectly
installed: Refer to the Maintenance sections
(Page 5).
Why is dust escaping from the vacuum?
The filters may not be installed correctly. Refer
to the Maintenance sections (Page 5).
The Dirt container may be incorrectly
installed: Remove the Dirt Container from the
unit by pressing the Dirt Container Release
Button (6) and reattach it to the unit,
ensuring it is locked firmly back into place.
The filters may be clogged: Refer to the
Maintenance sections (Page 5).
What do I do if an accessory/the unit
becomes damaged or broken?
Visit www.vax.co.uk for parts and spares.
Please call our Vax careline to purchase new
spares or order a replacement:
0870 606 1248
Why won’t the accessories pick up
properly?
The accessory may be blocked: Refer to the
Maintanance section (Page 6).
The accessory may be faulty: call our
Vax Careline to order a replacement:
0870 606 1248
Why will the vacuum cleaner not run?
It may not be plugged into the electrical
outlet correctly: Ensure that the plug is
pushed into the electrical outlet securely.
The electrical outlet may not be working:
Check the fuse or breaker and consult an
electrician.
The motor Thermostat may have tripped:
Switch off and unplug the vacuum cleaner.
Leave for one hour before switching the
vacuum cleaner back on.
vax.co.uk
7
Don’t take your machine
back to the shop, simply
contact us
C91-MZ Mach Zen Series User Guide.qxd:User guide 7/7/09 16:15 Page 7
7


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