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7
FAQs
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
Check the ‘Parts Overview’ page in this
guide to make sure the part is definitely
included in your unit.
If it is missing, we’re here to help. Simply call
us on 0844 412 8455
Why won’t the vacuum cleaner pick up?
The dirt container may be incorrectly
installed; remove the dirt container from the
unit by pressing the dirt container release
catch and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
The filter may be clogged; refer to
‘Maintenance: Cleaning the filters’ on
pages 5 and 6.
The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the
dirt container’ on page 5.
Why is dust escaping from the vacuum?
The filter may be clogged; refer to
‘Maintenance: Cleaning the filters’ on
pages 5 and 6.
The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the
dirt container’ on page 5.
The dirt container may be incorrectly
installed; remove the dirt container from the
unit by pressing the dirt container release
catch and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
What do I do if the unit/an accessory
becomes damaged or broken?
We’re here to help. Simply call
0844 412 8455 or visit vax.co.uk
Why won’t the accessories pick up
properly?
• Hose blockages: remove the hose from
the unit. Carefully remove any blockages
found and reconnect hose securely.
• Accessory blockages: remove accessory
from handle/tube. Carefully remove
blockage and re-attach to the vacuum
cleaner.
The accessory may be faulty. Simply call us
on 0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
It may not be plugged into the electrical
outlet correctly; ensure that the plug is
pushed in securely.
The electrical outlet may not be working
properly; check the fuse or breaker, or
consult an electrician.
The motor thermostat may have tripped;
switch off and unplug the vacuum cleaner,
and leave for one hour before switching the
cleaner back on.
C90-EL-C90-PM-C90-AS-C90-CX2 Series User Guide v1.3_User guide 24/03/2011 10:38 Page 7
7


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