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VAX Air 3 Agile U87-AA Manual

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8vax.co.uk
Looking After Your Machine –
Removing Blockages
FAQs
Warning: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Getting Started’ page in this guide or the box that the machine came in to make sure that the part is denitely included in your unit.
• If it is missing, we’re here to help. Simply call us on 0844 412 8455
Why won’t the vacuum cleaner pick up?
• The lters may need cleaning, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6)
• The separator may be clogged, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6)
• There may be a blockage in the hose, please check the hose and remove the blockage
• The dirt container may be full or blocked, please refer to the ‘Looking After Your Machine – Emptying and cleaning dirt container’ page of this
user guide (p6)
• The dirt container may be incorrectly installed, please ensure the dirt container is locked in place
• The brushbar may not be turning, please refer to the ‘Looking After Your Machine – Removing Blockages’ page in this user guide (p7)
Why won’t the accessories pick up properly?
• The TurboTool may be blocked, please refer to the ‘Looking After Your Machine – Removing Blockages’ page in this user guide (p7)
• The accessory may be broken
What do I do if an accessory/the unit becomes damaged or broken?
• Please check if the damage is with the accessory or the unit. To do this, rstly remove the accessory from the unit and check if there is suction
from the hose. If there is suction from the hose this conrms that the damage is with the accessory.
Please visit ‘spares shop website’ – vax.co.uk/support
• If having done the above checks, checked the hose for blockages and cleaned the lters there is still no suction/limited suction from the hose,
please call our Vax Careline 0844 412 8455
Why is dust escaping from the vacuum?
• The lters may not be installed correctly, please refer to the ‘Looking After Your Machine – Filters’ page of the user guide (p6)
• The dirt container may be full or blocked, please refer to the ‘Looking After Your Machine – Emptying and cleaning dirt container’ page of this
user guide (p6)
• The lters may need cleaning, please refer to the ‘Looking After Your Machine – Filters’ page of this user guide (p6)
• There may be a blockage in the hose, please check the hose and remove the blockage
Why does my vacuum cleaner have no power?
• It may not be plugged into the electrical socket correctly. Ensure that the plug is pushed into the electrical socket securely
• The electrical socket may not be working. Check the fuse or breaker and consult an electrician
• The motor thermostat may have tripped. Switch o and unplug the vacuum cleaner. Check the unit for blockages, clean the lters –please refer
to the ‘Looking After Your Machine – Filters’ page of this user guide (p6) and clean the separator (please refer to the ‘Looking After Your
Machine – Emptying and cleaning dirt container’ page of this user guide (p6). Leave the vacuum cleaner for 24 hours before switching the
vacuum cleaner back on
Why isn’t my brushbar rotating?
• The brushbar may not be turned on. Please refer to the ‘Getting Started’ page of this user guide (p4)
• The unit may not be reclined. Please refer to the ‘Getting Started’ page of this user guide (p4)
• The brushbar may be jammed. Please refer to the ‘Looking After Your Machine – Removing Blockages’ page of this user guide and
remove any blockages (p7)
• The brushbar may need re-setting. Please refer to the ‘Looking After Your Machine – Removing Blockages’ page of this user guide (p7)
Why is there a red light on my oorhead?
• The brushbar may be jammed. Please refer to the ‘Looking After Your Machine – Removing Blockages’ page of this user guide (p7)
• If the brushbar has been checked for blockages and the light still on, we’re here to help. Call us on 0844 412 8455
Why does the vacuum cleaner cut out?
• The motor is equipped with a thermal cut-out. If for any reason the unit should overheat, the thermostat will automatically turn the unit o.
Should this occur, unplug the vacuum cleaner from the electrical socket and turn o the switch. Remove and empty the dirt container. Check
the hose for blockages. Clean the lters. Allow the unit to cool for approximately 1 hour (if you have cleaned the lters you will need to wait
24 hours for the lters to dry before putting them back in the machine)
What do I do if the unit becomes damaged or broken?
• We’re here to help. Simply call 0844 412 8455 or visit vax.co.uk
… 9 …


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