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Vauxhall Vivaro 2008 Manual

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Service, maintenance 147
Service, maintenance
Vauxhall Service
In our ex perience, the most com mon cause
of all complaints is the result of
misunderstanding or lack of
communication between the customer a nd
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain ab out your vehicle.
However, if things do go wrong, the best
cours e of action for y ou to ta ke is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the difficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the best of
intentions of all concerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the Manager of
the department concerned.
The majority of areas of concern can be
quickly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisab le in
such cases to write to him to confirm your
problem and the solutions offered.
You can be assured the Authorised
Repairer’s Principal will only be too anxious
to fully investigate your problems and
correct any errors made. After all, they
have a l arg e investment in their business
and are proud of their reputation and
professionalism and fully realises that
satisfied customers are their key to success.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may contact the Customer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Vauxhall Motors Ltd.
Customer Care,
Griffin Hous e ,
Osborne Road,
LUTON,
Be ds. , LU1 3YT
Telephone: 0845 090 2044
They w ill review all the facts involved. Then
if it is felt some further action can be taken,
the Vauxhall Authorised Repairer will be
advised accordingly. In any case, your
contact will be acknowledged confirming
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third party suc h as:
Autom obile Association (A.A.)
Fanum House, Basing View,
BASINGSTOKE,
Hants., R G21 4EA
Vauxhall Service .................... ............. 147
Inspection system ......... ...................... 149
Vauxhall genuine parts and
accessories......... ...................... ......... 149
A note on safety ........... ...................... 150
Checking and topping up fluids ... ..... 150
Engine oil .................. ........................... 150
Diesel fuel filter 3 ...................... ......... 154
Engine airflow indicator 3 ................. 154
Coolant .... ...................... ...................... 155
Brake fluid ... ...................... .................. 156
Windscreen wiper .................. ........ ..... 157
Windscreen wash system ...... ............. 159
Power steering fluid ...... ...................... 159
Battery ..... ...................... ...................... 160
Protection of electronic components 161
Vehicle storage .... ...................... ......... 161
1)
Calls may be monitored and recorded for
training purposes.
… 151 …


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