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Vauxhall Meriva 2007 Manual

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224 Service, Maintenance
Service, Maintenance
In our ex perience, the most com mon cause
of all complaints is the result of
misunderstanding or lack of
communication between the customer a nd
the Vauxhall Authorised Repairer.
We sincerely hope you will never have
cause to complain about your vehicle.
However, if things do go wrong, the best
cours e of action for y ou to ta ke is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the difficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Sometimes, however, despite the best of
intentions of all concerned,
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the Manager of
the department concerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisable in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal w ill only be too anxious
to fully investigate your prob lems and
correct any errors made. After all, he has a
large investment in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may contact the Customer Care
Department
1)
where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
Vauxhall Motors Ltd.
Customer Care,
Griffin House ,
Osborne Road,
LUTON,
Be ds. , LU1 3YT
Telephone: 0845 090 2044
They w ill review all the facts involve d. Then
if it is felt some further action can be taken,
the Vauxhall Authorised Repairer will be
advised accordingly. In any case, your
contact will b e acknowledged confirm ing
Vauxhall Motors’ position in the matter.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A.A.)
Fanum House,
BASINGSTOKE,
Hants., R G21 2EA
Inspection system ............................... . 226
Genuine Vauxhall Parts and
Accessories ............ ............................ 227
A note on safety .................... .............. 227
Checking and topping up fluids ........ . 228
Engine oil . ............................... .............. 228
Diesel fuel filter ............. ....................... 230
Coolant .... ............. ............................... . 230
Brake fluid ..................... ....................... 232
Windscreen wiper ...................... .......... 233
W ind scre en and headlight wash
sy ste ms 3........... ............................... . 234
Battery .................. ............................... . 235
Protecting electronic components .... . 236
Vehicle decomm issioning................... . 237
Vehicle recommissioning........... ......... . 237
1)
Calls may be monitored and recorded for
training purposes.
… 229 …


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