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Solución de problemas
Este producto utiliza Skype API pero no cuenta con la aprobación o certificación correspondiente
por parte de Skype. Mi ordenador no detecta el USB Phone.
Mi ordenador no detecta el USB Phone.
Solución posible:
Compruebe que el cable USB del teléfono está conectado adecuadamente a un puerto USB del
ordenador.
Solución posible:
Puede que se haya producido un error durante el proceso de instalación. Desconecte el teléfono
del ordenador y repita la instalación.
Quiero utilizar el USB Phone y los altavoces al mismo tiempo.
Solución posible:
Para poder utilizar el USB Phone y los altavoces del ordenador al mismo tiempo siga los pasos
que se describen a continuación:
Vaya a Inicio, Panel de control y, a continuación, haga doble clic en Dispositivos de sonido y
audio. Haga clic en la ficha Audio y seleccione su tarjeta de sonido como dispositivo
predeterminado en el apartado Reproducción de sonido. Haga clic en la ficha Voz y seleccione
Dispositivo USB de audio como dispositivo predeterminado en el apartado Reproducción de voz.
A continuación, haga clic en el icono del software que aparece junto al reloj en la bandeja del
sistema. Haga clic en To ols y, luego, en Options. Seleccione Sound Devices y compruebe que la
opción USB Audio Device está activada para Audio In y Audio Out.
Nota: Estas instrucciones pueden variar dependiendo del sistema operativo que tenga
instalado en su ordenador, pues algunas versiones de Windows no cuentan con la ficha
Voz mencionada anteriormente. Si tal es el caso, solo deberá realizar los cambios
pertinentes en la ficha Audio.
69


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