606942

UPC Cablecom Horizon HD Recorder Manual

79
Zoom out
Zoom in
Previous page
1/87
Next page
Appendices
79
Problems and solutions
There is no picture on the TV
– Check the HDMI or SCART cable connections of the Horizon box
and TV.
– Check the cable connection between the Horizon box and cable wall
socket.
There is no audio sound on the TV
– Check the HDMI or SCART cable connection between the Horizon
box and TV. If other audio devices are connected, check their cables
also.
– Verify that the volume level is not set to zero.
The power on the Horizon box does not go on
– Check if the power supply cable is correctly plugged into the Horizon
box and wall electrical socket.
– Check that the ON/OFF switch on the rear of the Horizon box is not
set to the OFF position.
The Horizon remote control no longer works, the Horizon box
doesn’t react to its commands
If the remote control no longer functions correctly, it is probably time
to replace the batteries. If the remote control still doesn’t work after
having replaced the batteries please call upc cablecom customer care
(0800 66 88 66) to have your remote control replaced.
The volume controls on the Horizon remote control does not work.
I can’t change the volume for any programmes
To increase or decrease the volume for digital television programmes,
the remote control must rst be set up for use with your television.
Otherwise the sound volume can only be adjusted using the TV remote
control.
Refer to PAIRING THE HORIZON REMOTE CONTROL WITH YOUR TV.
The television picture is pixelated (“blocky” effect)
The signal received by the Horizon box is too weak. Check the coax cable
between the wall socket and the Horizon box. In order to ensure the
quality of the digital signal, you must use the cables supplied (see p.
7) or those in line with the C12 standards. C12 stands for Coax12; this
cable corresponds to the special requirements for damping and radia-
tion. If you have your own distributors or ampliers, always connect
them externally – the Horizon box must be directly connected to the
wall socket. If the picture remains pixelated after the cables have been
checked, please call customer care on 0800 66 88 66.
I want to watch a channel but the message “You are not
subscribe d to this channel” appears
The number of available channels depends on your subscription. Some
channels require an additional subscription. If you are interested, please
call customer care on 0800 66 88 66.
Picture loss (black screen) or displaying of the wrong colours
Change the TV colour output to “RGB”. This function is available
at TOOLBOX – SETTINGS - AUDIO & VIDEO – VIDEO SETTINGS –
TV COLOUR OUTPUT – RGB
BAC K
… 79 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for UPC Cablecom Horizon HD Recorder at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of UPC Cablecom Horizon HD Recorder in the language / languages: English as an attachment in your email.

The manual is 26,72 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info