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Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
Not turned on
Low/dead battery
• Poor battery contact
Battery upside down
Hearing devices blocked
with ear wax
Not loud enough
• Low volume
Low battery
Hearing devices not
inserted properly
Change in hearing
Hearing devices blocked
with ear wax
Intermittent
Low battery
Dirty battery contact
One long beep
Low battery
Turn on
Replace battery
• Consult your hearing healthcare professional
Insert battery plus (+) side up
Refer to section “Cleaning Your Element
Hearing Instruments”. Consult your hearing
healthcare professional.
Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
Replace battery
Reinsert carefully. See “Inserting and
Removing Custom Hearing Instruments”.
• Consult your hearing healthcare professional
Refer to section “Cleaning Your Element
Hearing Instruments”. Consult your hearing
healthcare professional.
• Replace battery
Consult your hearing healthcare professional
• Replace battery
20


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