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Troubleshooting Tips
Possible Cause… Solution
Media volume control
turned down
Check that the Media volume control on the transmitter
is turned up.
Headset is muted Press the Audio Mute (Center Dial) button on the transmitter.
Transmitter disconnected Check that both ends of the transmitter USB cable are properly seated
and that the Turtle Beach i60 is a selected device for the Mac Sound Input
and Output. (See “Mac OSX Setup” on pg. 10 for details.)
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Headset not paired Check that the transmitter LED is on continuously. If the LED is
pulsing slowly and off, it indicates that the headset and transmitter
need to be “Paired” as described in the section “Transmitter Pairing.”
No Sound
Possible Cause… Solution
Headset out of range For best performance, use the headset within 20 feet of the transmitter.
Wall or obstruction Try moving yourself or the transmitter.
Interference at the
transmitter antenna
Try moving the transmitter. Avoid placing the transmitter behind large
metal objects.
Headset is off Check that the headset is powered on. The Status LED on the left ear cup
should be flashing
Radio interference from
wireless LAN
Try moving the transmitter or any wireless LAN base stations
in the vicinity.
Audio Drops
Possible Cause… Solution
Not selected as an Input Device Select the i60 as an Input Device as described in "Mac OSX Setup"
on page 10.
Headset not paired Pair the transmitter and headset as described in "Transmitter Pairing"
on page 17.
Mic muted On the transmitter, the mic mute indicator will be lit red. Press the
Mic Mute button on the headset. The mic mute indicator will turn off.
Microphone not working
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after a few moments so
please be patient. In extreme cases, you may need to leave the game and return to reset the chat function. If you use a wireless
internet connection, low signal strength from your modem/router can make the voice chat malfunction. For best results, we
recommend a wired connection from your modem/router to your Mac computer.
Bluetooth not working
Try using the Bluetooth pairing instructions (See “Bluetooth Operation”on page 18} to pair your headset to a different
Bluetooth-ready mobile phone than the one you usually use. With the headset paired to the phone, call a friend/relative.
Is the person you are calling able to hear you? Are you able to hear the person you are calling? If you’re experiencing the
same issue with two different phones, you will want to contact our support team via the link below.
Bluetooth audio quality
If you are not using the i60 transmitter and paired to your Mac with only Bluetooth, after your chat or call is completed
you may experience a drop in audio quality. You will need to set your headset back to stereo. See “Chat / VoIP Setup” on
page 28.
Headset not powering on
The battery may be depleted. Charge your headset for 8 hours. (You may use the headset while recharging.)
See “Charging the Headset” on page 29. If your issue is not resolved by these steps.
please visit turtlebeach.com/support
33


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