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5. Faults
Portable tankless water heater will not start – there are no audible clicks at
startup:
a. The first thing to check is to ensure that the incoming water on the “right” side of
the portable tankless water heater. If the incoming and outgoing are reversed,
the portable tankless water heater will not work. The incoming is on the far right
and the outgoing is in the middle.
b. The “On/Off” switch should be with the ”-” sign pushed down.
c. Check to make sure you have fresh batteries and they are installed in the correct
position.
d. Number one reason that the portable tankless water heater does not ignite is
that there is not enough water pressure. You need to make sure that you have a
minimum of 1.0 bar of sustained water pressure.
e. A wire has become disconnected inside the portable tankless water heater
during shipping. Make sure the gas is OFF and the switch is in the OFF position.
The front cover is held by four screws, two top, two bottom. The knobs pull off.
All the wiring is done with push together plastic connectors. They are all visible
without further dismantling of the portable tankless water heater. It should be
obvious when a wire has become disconnected.
f. It is possible that some debris or epoxy might have entered the water regulator.
Check to see if the filter screen on the water inlet is clear of debris. You can also
reverse the hook-up by taking your water source and hooking it up to the water
outlet side and back flushing the system. Propane gas cylinders sometimes are
contaminated with air, especially new tanks upon their first filling. Cycle the
portable tankless water heater on and off by using the shower head switch several
times (5) to purge the air from the gas.
g. The build in tilt switch is engaged. Make sure you mount the water heater vertical
with the black grid on top.
Portable tankless water heater will not start - but there are audible clicks at
startup:
a. The portable tankless water heater requires a minimum of about 2 litres per minute
and a minimum of about 1.0 bar. Note: water pressure is at the lower end of
operating parameters. You will need a sustained water pressure of approximately
1.8 - 4.1 bar for adequate use if you are using a 12/24 volt pump. See adjustment
in previous section.
b. High Wind. For safety reasons the heater will not start in sustained wind, find an
alternate location for the water heater.
c. Out of, or low on gas. Propane gas cylinders sometimes are contaminated with
air, especially new tanks upon their first filling. Cycle the portable tankless water
heater on and off by using the shower head switch several times (5) to purge the
air from the gas.
d. The ignition sensor is bent and/or too close to the burner. Look to ensure that
the ignition pins and the heat sensor are completely vertical and they do a 90
degree to the back of the box. lf they are not straight (i.e. a 45 degree angle) then
you can straighten them carefully with pliers.
10


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