631209
13
Zoom out
Zoom in
Previous page
1/44
Next page
Truma Manufacturer's Warranty
1. Warranty claims
The Manufacturer hereby warrants for all defects of the unit
caused by material or production faults. In addition, the seller
continues to be subject to any statutory warranty claims.
No warranty claim shall be applicable under the following
circumstances:
Consumable parts which are subject to wear and tear
Use of parts other than original Truma components in any
of the units
In gas pressure regulation systems: damage caused by
foreign substances in the gas (e.g. oils, plasticisers)
Failure to observe Truma’s installation or operating
instructions
Improper handling
Improper transport packing
2. Scope of warranty
The warranty covers all defects under clause 1 that occur
within 24 months upon concluding the purchase agreement
between the seller and the end customer. The Manufacturer
undertakes to remedy such defects through subsequent fulfil-
ment, i.e. at its discretion either by repairing or replacing the
defective item. If the Manufacturer remedies a defect under
its warranty commitment, the term of the Warranty shall not
recommence anew with regard to the repaired or replaced
parts; rather, the original warranty period shall continue to be
applicable. No further-reaching claims shall be permitted, es-
pecially damage claims presented by purchasers or third par-
ties. This provision shall not affect the validity of the German
Product Liability Act (Produkthaftungsgesetz).
The Manufacturer shall bear the cost of employing the Truma
Customer Service for the remedying of warranty defects – in
particular, transportation, travelling, job and material costs –
provided that the Customer Service conducts its work within
Germany. This Warranty does not cover Customer Service
work outside Germany.
Additional costs arising from complicated removal or instal-
lation jobs on the unit (e.g. dismantling of furnishings or parts
of the vehicle body) are not covered by the Warranty.
3. Making a claim under the warranty
The Manufacturer’s address is:
Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
Should problems occur, please contact the Truma Service Centre
or one of our authorised service partners (see www.truma.com).
Please describe your claim in detail and state the serial num-
ber of the unit and the date of purchase.
To help the Manufacturer determine whether your claim is
covered by the Warranty, the end user must take or send the
unit to the Manufacturer or service partner at their own risk.
In the event of damage to the heat exchanger, the gas press-
ure regulator, too, must be returned along with the unit.
Air conditioning systems:
To avoid transport damage, the unit must be sent either
to the Truma Service Centre in Germany or to the relevant
authorised service partner; this must only be done upon prior
arrangement. Otherwise the sender shall bear the risk for any
transport damage that may occur.
If a unit is sent to the manufacturing facility, make sure it
is shipped as a freight item. If the claim is covered by the
Warranty, transport / shipping and the cost of return shall be
borne by the manufacturing facility. If the claim is not covered
by the Warranty, the Manufacturer shall notify the customer
to this effect, specifying the cost of repairs not borne by the
Manufacturer; shipping costs, too, shall be borne by the cus-
tomer in such a case.
13
13


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Truma BG 10 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Truma BG 10 in the language / languages: English, German, Dutch, Danish, French, Italian, Swedish as an attachment in your email.

The manual is 2,3 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Truma BG 10

Truma BG 10 Installation Guide - English, German, Dutch, Danish, French, Italian, Swedish - 44 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info