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24) Troubleshooting/FAQ
In the following, you will find a list of frequently asked questions
along with the appropriate answers and proposed solutions.
Why is my SurfBook slow to charge?
If you charge the SurfBook while it is under a very high load
(for example, video playback at 100 % display brightness and
simultaneous surfing, chatting or games), the battery will charge
very slowly due to the high load. We therefore recommend
charging the SurfBook while it is switched off. This allows you to
get the maximum charging speed.
When I attempt to start a video recording, I get an error
message and recording does not start. What can I do?
Please first install all available updates on your SurfBook (see the
question "How can I install Windows Updates on my SurfBook?").
If you continue to receive an error message despite installing the
updates, please contact customer service.
Why does my SurfBook show less storage space than
indicated on the packaging?
The storage capacity indicated on the packaging and in the
technical specifications refers to the total storage capacity of
your SurfBook. However, a portion of the total storage is also
used by the operating system and system applications.
Why am I getting no sound from my SurfBook?
You may have connected headphones to your SurfBook. When
headphones are connected, the speakers of the SurfBook are
automatically disabled. Disconnect the headphones from the
SurfBook in order to activate the speakers again. If there is still
no sound from the speakers, check whether the sound on the
SurfBook is switched on and whether the volume is set high
enough.
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