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Troubleshooting
If a problem occurs with your T.sonic
530, please first check the information listed below before taking
your T.sonic
530 for repair. If you are unable to remedy a problem from the following hints, please
consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support
services on our websites.
Driver CD cannot auto-run in Windows
Go to the Device Manager in the Control Panel and enable the Auto-Insert function of the CD-ROM
drive. Alternatively, you can manually run the “T.sonic.EXE” file on the driver CD.
Operating system cannot detect the T.sonic
530
Check the following:
1. Is your T.sonic
530 properly connected to the USB port? If not, unplug it and plug it in again.
2. Is your T.sonic
530 connected to the Mac keyboard? If yes, unplug it and plug it into an available
USB port on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to
enable it.
4. Is the necessary driver installed? If your computer is using Windows
98/98SE, you must insert the
Driver CD into the CD-ROM and refer to the “Driver Installation for Windows
®
98/98SE” section
to complete the driver installation before using your T.sonic
530. A driver is not required for
Windows
ME/2000/XP, Mac
OS 10.2.8, or later and Linux
Kernel 2.4, or later.
Cannot Power ON
Check the following:
1. Is the T.sonic
530 connected to your computer? If yes, unplug it.
2. Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.
3. Is the battery out of power? If yes, please recharge the battery.
Cannot download MP3, WMA, or WAV files to the T.sonic
530
As required, uninstall and re-install the driver. If this doesn’t work, try Resetting the unit and if this fails,
please see the “Restoring Factory Defaults” section to recover your T.sonic
530.
Buttons aren’t working
Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.
Troubleshooting
43


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