Traeger’s entire liability and your exclusive remedy shall be replacement of the defective parts of your Traeger® Grill, if any. Original part(s)
approved for return by Traeger’s Customer Service must be returned prepaid. Traeger may replace defective parts with new or refurbished
parts, at Traeger’s sole discretion on an as available basis within ninety days. Without limiting the exclusions stated above, there is not warranty
coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the EZ-Clean drip tray,
EvenFlowTM Heat Shield, or heat bae.
Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide
you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Traeger may replace
defective parts with new or refurbished parts. Traeger reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage
information including, without limitation, any digital connected grill data (to the extent covered by our data protection policy). To validate and
process a warranty claim Traeger may require that you provide reasonable evidence of your issue, including participating in video chats, phone
conversations, providing photos, and providing other relevant information. Labor charges connected with the replacement of defective parts and
freight charges to ship parts shall be paid at your expense.
The limitations in the following paragraph do not apply to residents of Quebec to whom the Quebec Consumer Protection Act applies.
FOR GREATER CERTAINTY AND TO FULLEST EXTENT PERMITTED BY LAW, TRAEGER PELLET GRILLS LLC SHALL NOT BE LIABLE UNDER THIS
OR ANY IMPLIED WARRANTY FOR INCIDENTAL, CONSEQUENTIAL DAMAGES, INDIRECT, SPECIAL, LOSS OF DATA, EXEMPLARY, PUNITIVE OR
ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE ARISING OUT OF OR RELATING TO YOUR USE OF YOUR GRILL,
REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT TRAEGER WAS ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED,
AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. THIS WARRANTY GIVES THE RETAIL
CUSTOMER SPECIFIC LEGAL RIGHTS AND THE CUSTOMER MAY HAVE OTHER RIGHTS WHICH VARY AMONG STATES AND PROVINCES. BOTH
YOU AND TRAEGER INTEND FOR THIS WARRANTY TO BE YOUR EXCLUSIVE REMEDY FOR A DEFECTIVE GRILL.
This warranty shall be void if: (i) the grill is not assembled or operated in accordance with Traeger’s operating instructions provided with this
grill; (ii) the grill is not purchased from an Authorized Seller; (iii) the grill is resold or traded to another owner; (iv) there has been use of any third
party components, parts, or accessories; (v) fuels other than wood pellets designed for wood pellet grills and barbeques have been used with the
grill; (vi) wood stove heating pellets are used in the grill; (vii) the grill has been used in a commercial or food service application; (viii) the user
has allowed the grill to become damaged, abused, or otherwise failed to maintain the grill in accordance with Traeger’s operating instructions; or
(ix) there has been any unapproved modification of this grill.
Please note that because Traeger is unable to oversee or control the quality of its products sold by unauthorized sellers, Traeger’s warranty is
only available if you purchased your grill from an Authorized Seller. Traeger’s warranty extends only to products purchased from an Authorized
Seller.
To process a warranty claim, contact Traeger’s customer service at the phone number or address listed above. Traeger requires proof of your date
of purchase from an Authorized Seller. You should retain your sales slip or invoice along with this manual with your valuable documents.
Customers outside of the United States and Canada should note that NOT all warranty policies stated herein are consistent globally. Customers
should contact the local distributor in their current country from the list at International Support for instructions regarding warranty claims
specific to that country. The process described herein will not work for international warranty requests.
ADDITIONAL IMPORTANT WARRANTY INFORMATION
• We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when
shipping your package.
• The product you send to us becomes the possession of Traeger and will not be returned to you.
Traeger will determine if your warranty claim is covered under this warranty policy at Traeger’s sole and complete discretion, and failure to follow
the required procedures may void your warranty claim. This warranty gives you specific legal rights, and you may also have other rights which
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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