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5 ) Click Save.
6 ) Restart the modem and the router.
Please upgrade the firmware of the router.
If you’ve tried every method above but cannot access the internet, please contact the
technical support.
Q5. What should I do if I cannot find my wireless network or I cannot
connect to the wireless network?
If you fail to find any wireless network, please follow the steps below:
Make sure the wireless function of your device is enabled if you’re using a laptop
with a built-in wireless adapter. You can refer to the relevant document or contact the
laptop manufacturer.
Make sure the wireless adapter driver is installed successfully and the wireless
adapter is enabled. You can refer to the relevant document or contact the wireless
adapter manufacturer.
If you can find other wireless network except your own, please follow the steps below:
Make sure your computer/device is still in the range of your router/modem. Move
closer if it is currently too far away.
If you can find your wireless network but fail to connect, please follow the steps below:
Authenticating problem/password mismatch:
1 ) Sometimes you will be asked to type in a PIN number when you connect to
the wireless network for the first time. This PIN number is different from the
Wireless Password/Network Security Key. Usually you can only find it on the
label of your router.
2 ) If you cannot find the PIN or PIN failed, you may choose Connecting using a
security key instead, and then type in the Wireless Password/Network Security
Key.
59


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