727894
115
Zoom out
Zoom in
Previous page
1/124
Next page
110
Appendix: Troubleshooting
T1. How do I reset my modem router to its factory default settings?
With the modem router powered on, press and hold down the Reset button on the
modem router for 5 seconds until all LEDs turn on momentarily, then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2. What should I do if I forgot my password?
Web management page password:
If you are using a TP-Link ID to log in, click Forgot password on the login page and
then follow the instructions to reset the password.
Alternatively, refer to T1 to reset the router, and then visit http://tplinkmodem.net to
create a new login password.
Wireless network password:
1. The default Wireless Password/PIN is printed on the product label of the modem
router.
2. If the default wireless password has been changed, log in to the modem router’s web
management page and go to Basic > Wireless to retrieve or reset your password.
T3. What should I do if I cannot log in to the modem router’s web
management page?
Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain the DNS server address automatically.
Make sure the default access you input is right.
Check your computer’s settings:
1 ) Go to Start > Control Panel > Network and Internet, and click View network
status and tasks;
2 ) Click Internet Options on the bottom left;
3 ) Click Connections, select Never dial a connection;
115


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for TP-LINK TD-W9960v at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of TP-LINK TD-W9960v in the language / languages: English as an attachment in your email.

The manual is 13,68 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info