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Range Extender Setup Help
This article provides configuration assistance and troubleshooting guides for initial setup of the range extender.
If you problem is not included, contact our Technical Support (https://www.tp-link.com/support/contact-technical-support) with the
product model and problem details.
Access the internet
Q12. What should I do if my range extender has no internet connection?
The extender relies on your router for internet connection. If it loses internet connection, check the
following:
Connect your smartphone to your router to check whether it has internet connection.
Make sure the extender is within the range of your router.
Move the extender closer to your router and check again.
Double-check whether your router’s wireless network name(s) and/or password(s) have been changed.
If yes, log in to the extender and go to wireless settings to reconnect to your router.
Check the channel settings of your router’s 5 GHz network. If it is set to auto or a DFS channel (52-64
or 100-140), 5 GHz connection may be unstable. In this case, change it to a band1 channel (36-48) or
band4 channel (149-165), then try again. For channel settings, refer to your router’s user manual.
Before setup
Access the extender
Extend the network
Relocate the extender
Access extended network
Access the internet
Restore settings
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